It Agent

Há 5 dias

Lisboa, Portugal Intelcia Inshore Portugal Tempo inteiro

Intelcia, acteur mondial du succès depuis 20 ans, offre les conditions idéales pour attirer, accueillir et développer les talents dans une culture d'appartenance, positive et inspirante d'évolution continue Nous recherchons un professionnel proactif pour rejoindre l'équipe Helpdesk de notre client au Portugal. Le candidat idéal sera responsable de fournir un support technique de premier ordre aux utilisateurs finaux, en résolvant les problèmes et incidents liés au matériel, aux logiciels, au réseau et à l'accès.L'entreprise qui vous embauchera : - Multinationale leader dans le secteur du tourismeLieu de travail: - LisbonneVos futures fonctions : - Réception et résolution des tickets de support technique des utilisateurs finaux - Diagnostiquer et résoudre les problèmes techniques rapidement et efficacement - Fournir un support technique à distance aux utilisateurs finaux - Escalader les problèmes complexes vers le N2 - Gérer la base de connaissances du support technique - Se tenir au courant des dernières technologies et outils de support technique - Les émetteurs d'incidents : équipes de notre client (salariés des sièges français et à l'étrangers, équipes opérationnelles sur les sites, agents commerciaux dans les agences).Ce qui sera important pour réussir : - Expérience professionnelle dans des fonctions similaires de support helpdesk (Obligatoire) - Expérience en service client, support technique N1 - Connaissance du matériel et des logiciels - Aptitudes à la résolution de problèmes - Aptitudes à la communication et aux relations interpersonnelles - Capacité à travailler de manière indépendante et en équipe - Maîtrise du francais et de l'anglais (Obligatoire)Ce que l'entreprise peut vous offrir : - Possibilité d'intégration dans une entreprise leader du marché dans son secteur d'activité - Possibilité de mobilité interne pour des projets internationaux - Intégration dans un environnement d'apprentissage et de défi continu, avec des équipes jeunes et dynamiques - Modèle de travail hybride - Rémunération attractive et avantages sociaux en vigueur dans l'entreprise.Horaire: - 24/7 (3-8)Nous rêvons vos rêves, nous nous soucions de votre réussite et nous nous engageons à transformer votre vision en réalité #IntelciaSharedServices #WeDream #WeCare #WeDo #BeGreatTogether #MoreHumanThanEverr

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