Technical Support Specialist
4 semanas atrás
Technical Support Specialist (dxFeed Support Level 1) - Devexperts Career Company Description dxFeed provides financial market information and services to banks, brokers, investment firms, and other professional market participants. It is a subsidiary of Devexperts, a software development company that caters to stock exchanges, brokers, and investment firms.
dxFeed works with some of the biggest exchanges globally, thus allowing its customers to access real-time updates on over 3 million financial instruments. At present, approximately 6 million people are using their services.
Our distributed team at dxFeed is highly experienced in solving problems related to financial technology, with expertise in both software development and mathematics. They are responsible for processing and storing approximately 5-10 million events per second from 150+ exchanges and other sources of data around the world, which continues to grow. Currently our engineering and backend development teams follow the latest technical stack to maintain and upgrade our software, using stack like:
Engineering Stack Bash, Python, AWSArtifactory, Maven, Ansible, Gitlab, StashJira, Confluence, ZendeskGrafana, Matomo, Paligo, Zabbix, PrometheusTwilio, PagerDuty, Slack, SendGridElasticSearch, Docker, SwarmDevelopment Stack Backend: Java 8/11, AWS SDKMisc: Maven, Bitbucket + Git, Junit4 + AssertJ + Mockito Job Description We are looking for a Technical Support Engineer for the FinTech Area. You will be responsible for providing technical support for high-level financial technology systems and software (market-data delivery). The engineer will work with clients to troubleshoot and resolve technical issues, identify root causes, and develop solutions. Additionally, you will be responsible for assisting in the development and maintenance of system architecture and design as well as helping to implement and monitor systems.
Our Technical Support Team is composed of 3 levels according to tasks performed, competencies, and level of responsibility. Team members will be expected to interact not only with clients, but also other dxFeed teams such as developers, business analysts, tech writers, financial, legal, and sales departments. Additionally, team members will be required to communicate and solve problems with data providers in multiple categories.
Main Responsibilities Assist and provide technical support to clients, as well as troubleshoot and resolve system issuesRespond to customer queries and complaints in a timely manner, providing to our clients technical advice and guidance.Maintain an accurate record of customer interactionsIdentify root causes of technical problems and develop solutionsAssist in the development of system architecture and design, documentation and procedures, as well as system-level test plans, new products and servicesImplement and monitor systems performance and softwareWork with other departments to ensure successful integration of systemsProvide training and support to users and teammatesStay up to date with the latest technologies and trends in financial technologyComply with all safety and security regulationsAdhere to all quality standards and proceduresWhat can you gain from working as our Technical Support Specialist? Work with the nature of finances on the low levelOpportunity to obtain broad expertise in the financial sphereProprietary product and infrastructureHigh-skilled team of professionalsAbility to influence the product and workflows Qualifications General interest in finances (trading, investments, etc)High level of communication and soft-skillsWork experience with foreign clientsConsole skills (ability to find/check the configuration of a component, knowledge of Linux / Unix basics: configuration in etc/, logs in log/, etc.)Diligence and quick response to the incoming flow of information (tickets, monitoring, calls, notifications, chats, etc.)Can identify the problem and do not put up with itAbility to work in an environment with frequently changing context (stress resistance)As a Plus: A good understanding of the development process starting from the client's request and finishing with rolling out into production, knowledge of the roles of various systems in itExperience with production platforms and systemsContinuous working experience in large companiesAbility to stand one's ground and propose ideas that will improve the work of the entire team, and maybe the entire worldBasic knowledge/understanding of Java, PythonBasic knowledge of networking and infrastructure Apply for a job Job Title: Technical Support Specialist (dxFeed Support Level 1) Country: Portugal City: Porto / Remote Apply now Life in Devexperts We will only achieve our mission if we live our culture. We start with becoming learners in all things—having a growth mindset. Then we apply that mindset to learning about our customers, being diverse and inclusive, working together as one, and—ultimately—making a difference in the world. Explore Office Follow us Facebook Twitter LinkedIn Instagram Youtube GitHub Behance Locations Bulgaria Germany Lithuania Portugal Turkey USA Company Devexperts Careers About the company Corporate blog News Contacts Copyright © 2002-2023 Devexperts LLC. DevexpertsTM, DXtradeTM, dxFeedTM. All rights reserved. Devexperts LLC is a Software company that provides Software products and services. Hence, Devexperts LLC does not provide any Investment or Brokerage Services. Privacy Policy EULA
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