Technical Support Specialist

3 semanas atrás

Porto, Portugal EXOGROUP Tempo inteiro

**About EXADS**:
EXADS is a young international startup specialising in the ad tech industry. Proudly part of EXOGROUP, a set of companies made of 200+ very talented individuals with offerings across a wide range of services in the digital business, with headquarters in Barcelona and offices in Dublin, Porto, Valencia, Tarragona and Buenos Aires.

As a company, we actively develop and improve our own proprietary ad-serving technology platform and custom-built infrastructure enabling us to innovate and deploy new features and functionality quickly in a fast-moving and demanding industry.

We are revolutionising the online ad-serving industry for advertisers, publishers, and networks alike and are seeking to recruit highly skilled and talented people to join our Technical Support team.

**Your responsibilities**:

- Have a deep understanding of our product lines and roadmap from both commercial and technical perspectives.
- Have an in-depth knowledge of the ad network platform, its procedures and how to implement them.
- Demonstrate excellent communication skills in order to help the Sales team evangelise products and win new business.
- Establish and maintain scalable processes that ensure optimisation of resources.
- Provide support on any technical questions from our clients.
- Provide technical training to clients when required and serve as a technical ‘mentor’ to other team members.
- Prioritise, escalate or directly resolve tickets.
- Liaise with developers in order to report bugs.
- Provide visibility on the most important ongoing issues.
- Maintain and improve the internal and external documentation.

**You have**:

- Solid technical background focusing on web technologies.
- Ability to communicate effectively with the different teams and clients using 3rd party tools like Atlassian Jira, Slack, Skype, Github, etc.
- Good understanding of the online advertising industry.
- Ability to solve problems and make decisions with little or no guidance when required.
- Good written, spoken, and interpersonal communication skills (English).

**Considered a plus**:

- Experience with web technologies such as HTML, CSS and Javascript.
- Experience with doing technical training and webinars.
- Experience with directly dealing with clients for a SaaS online platform.

**What you’ll find working at EXADS**:
We offer you a position in a young, dynamic and international environment with the opportunity for regular training, personal development, ambitious career growth and a competitive salary.

Most of all, we offer a position in a team that thrives on achievement, success and leadership within our industry. Our core company value is innovation: where people and creativity drive innovative technology. If you have a passion for developing software and enjoy working in a fast-paced, challenging but rewarding environment, this position is for you

**Our Hiring Process**:

- HR Pre-screening Interview - To get to know you and your previous experience;
- Technical Test - A chance to put all your skills to action;
- Technical Interview - Let’s dig further on your technical skill set, and also give you the opportunity to ask all the technical questions you have;
- Final interview with our CTO - The last step of the process, you’re nearly there

**Experience our benefits**:

- Flexible start times;
- Private health insurance;
- Remote work from home;
- Home office set up budget of 500 Euros;
- Your Birthday off as a paid holiday;
- Access to quality trainings through Udemy platform;
- Additional internal and external trainings through our EXOGROUP University program;
- Up to 1500 Eur of training budget and 5 days of study leave, every year;
- Spanish, English and Portuguese language lessons;
- Employee referral program bonus - Earn 2500 Euros by referring someone
- Subsidised gym;
- Exciting team buildings in locations such as Ibiza;
- Mindfulness through Calm App subscription;
- Office Perks;
- Meal card;
- Relocation Package.

Is this not the right role for you? Then make sure to check out all other roles we have open for you on our careers website.

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