It Support Engineer Crm
2 semanas atrás
Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate culture. We're a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you're helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.
Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
The IT Support Engineer CRMt will be part of the IT Global Support Pillar which is supporting a community of 1300 + user. This role will be the primary production support person for Salesforce: Service Cloud/Field Service, as well as secondary support for Sales and Marketing.
This role will service as application subject matter expert, salesforce administrator for maintenance and housekeeping, analyst for determining root cause of issues, as well as the voice of the community.
In this role, you will have the opportunity to:
Lead Support role for the Global Service Community
Basic salesforce admin support task: user setup, data issues/fixes, report/dashboard, analysis/investigation, maintenance
Maintain Training Documentation
Support and Maintenance of Salesforce Service
The essential requirements of the job include:
5+ years' experience with Salesforce
Expertise in Service Cloud and Sale Cloud
Experience supporting salesforce large global communities with integration to ERP + 1000
Expertise in Salesforce Admin: role/profile, fields, Page layout, validation, process builder, workflow rules, approval, reports/dashboards, flow
It would be a plus if you also possess previous experience in:
Salesforce Certified Admin
Experience Field Service and Partner Community
Experience with SAP and Knowledge of Informatica integration tool or comparable mapping tool.
Experience w/ Salesforce Flows
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
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