Customer Success Manager

Há 3 dias

Lisboa, Lisboa, Portugal Coverflex Tempo inteiro

About Us
Compensation is more than a paycheck, and traditional approaches don't adequately reflect it or the way people work today.
We're on a mission to change that.
We see compensation as everything a company gives its people in return for the work they do.
It should be easier to understand, offer, manage and spend.
Long-term, we're working towards becoming the place where compensation happens and is managed by those who award and receive it.
We're on our way to coining the term "Compensation-as-a-service".
We're proud to be backed by leading European VC funds, having raised over €20 million.
Job SummaryThis vital role is designed for a strategic thinker and relationship builder who excels in both nurturing existing accounts and identifying opportunities for expansion.
As a key player in our Customer Success team, you'll be instrumental in ensuring our clients achieve their goals with Coverflex, driving satisfaction, retention, and growth within the Portuguese market.
If you're passionate about delivering exceptional customer experiences and are ready to make a significant impact in a dynamic, innovative environment, we want you on our team.
Dive into the world of Coverflex and help us elevate our customer success to new heights.
Why you, why now?In a time when customer expectations are higher than ever, your role is critical in not just meeting but exceeding these expectations, thereby directly influencing our growth and success in Portugal.
Join us now, and let's elevate the customer success journey together, making this the perfect moment for you to impact our trajectory and solidify your place as a key contributor to the Coverflex story.
About You3+ years of experience in Customer Success, ideally within SaaS environments, with a preference for backgrounds in HR, Insurtech, or Fintech sectors.Portuguese Native speaker and fluent in English (internally, we communicate exclusively in English).Demonstrated ability to manage and grow key accounts, ensuring high levels of customer satisfaction and identifying opportunities for upselling and cross-selling.Experience in onboarding, training, and supporting customers to maximize their success with the product.Team-oriented professional who thrives in collaborative environments but can also independently drive results.Strong track record of building and maintaining strong, long-lasting customer relationships, with a knack for turning challenges into opportunities for enhancement.Adaptive and agile in fast-paced environments, with a proactive approach to problem-solving and innovation.Deep commitment to understanding customer needs and aligning product and services to contribute to customer success.Nice to haves Experience with CRM tools like Hubspot and Customer Success Platform like Vitally.Data Analysis Skills and industry network in HR/tech.Insightful knowledge of the Portuguese market dynamics, particularly in HR/Finance Tech, is highly advantageous.The RoleOn a typical day, you would... Manage a portfolio of accounts, acting as the main point of contact and building strong, long-lasting relationships.Conduct regular Strategic Business Reviews (SBRs) with our accounts ensuring their success and satisfaction.Monitor account Key Metricsand NPS responses to proactively address any issues and ensure a high level of customer satisfaction.Monitor product usage data to identify accounts with low engagement or usage levels and initiate actions to support these accounts.Develop and execute account-specific success plans that align with customer objectives and maximize product usageIdentify and pursue upsell and cross-sell opportunities within your accounts, working closely with other teams, such as Insurance.Provide feedback to product based on customer insights to help shape future product developments.Manage and follow up on escalations, ensuring that customer issues are resolved promptly and effectively.Conduct training sessions for both managers and employees of new accounts, tailored to their specific needs and products subscribed.Monitor and track the progress of account onboarding, identifying any delays or issues and taking corrective action to keep the process on track.Assess product usage data to identify accounts with low engagement or usage levels and initiate retraining sessions to re-engage and support these accounts.Salary rangeOur offers are based on the annual salary cost for the company and for this position, we have a budget of 35.000€ to 45.000€.
Translating to everyday language, it would be a total gross package of 26.000€ to 34.500€ (plus variable compensation and other benefits).
The stages for this hiring process are:CV ScreeningPre-Interview quizInterview with Head of Customer SuccessInterview with PeopleChallenge with the Customer Success TeamInterview with Country Manager PortugalInterview with CEOEqual opportunity employer:Coverflex is an equal opportunity employer.
All applicants will be considered and analysed regardless of ethnicity, religion, gender identity, sexual orientation, national origin, age, or disability status.

#J-18808-Ljbffr

  • Manager, Customer Success

    3 semanas atrás

    Lisboa, Lisboa, Portugal Zendesk Tempo inteiro

    Manager, Customer Success page is loadedManager, Customer SuccessApply locations Portugal - Lisbon - Office time type Full time posted on Posted Yesterday job requisition id R30374Job DescriptionAt Zendesk, we're dedicated to fostering an environment that nurtures growth, innovation, and meaningful connections with our customers. As we continue to enhance...

  • Manager, Customer Success

    1 dia atrás

    Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    .Job DescriptionAt Zendesk, we're dedicated to fostering an environment that nurtures growth, innovation, and meaningful connections with our customers.As we continue to enhance our Global Scaled Customer Success team, we are looking for a passionate Team Manager to lead our entry-level Scaled Customer Success Associates, guiding them as they help customers...

  • Manager, Customer Success

    3 semanas atrás

    Lisboa, Lisboa, Portugal Zendesk Group Tempo inteiro

    Manager, Customer Success page is loadedManager, Customer SuccessLocations: Portugal - LisbonTime Type: Full timePosted on: Publié hierJob Requisition ID: R30374Job DescriptionAt Zendesk, we're dedicated to fostering an environment that nurtures growth, innovation, and meaningful connections with our customers. As we continue to enhance our Global Scaled...

  • Customer Success Manager

    Há 6 dias

    Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    The Customer Success Manager role at Phiture is designed to help recent graduates build a strong foundation in customer success. This entry-level opportunity combines in-depth training with real-world customer engagements to develop both technical and interpersonal skills.As part of the Global Scaled Customer Success team, you'll work with a diverse range of...

  • Customer Success Manager

    1 dia atrás

    Lisboa, Lisboa, Portugal Uphill Health Tempo inteiro

    Customer Success Manager – Shape the Future of Healthcare Location: Lisbon, Portugal (Hybrid options available) About UpHill  At UpHill, we're on a mission to revolutionize healthcare. By developing best-practice clinical pathways and care orchestration software, we help healthcare providers and life sciences companies across Europe streamline their...

  • Customer Success Manager

    1 semana atrás

    Lisboa, Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiro

    .Customer Success Manager - Spanish SpeakerCustomer Success Manager - Spanish SpeakerApply locations Portugal - Lisbon - Office time type Full time posted on Posted 2 Days Ago job requisition id R30316Job DescriptionAs a Customer Success Manager in the Global Scaled Customer Success organization, your responsibility is to work nimbly across different sizes...

  • Customer Success Manager

    Há 2 dias

    Lisboa, Lisboa, Portugal Maze Impact SA. Tempo inteiro

    Customer Success Manager – Shape the Future of HealthcareLocation: Lisbon, Portugal (Hybrid options available)About UpHillAt UpHill, we're on a mission to revolutionize healthcare. By developing best-practice clinical pathways and care orchestration software, we help healthcare providers and life sciences companies across Europe streamline their processes,...

  • Customer Success Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Zendesk Group Tempo inteiro

    .Customer Success Manager - Spanish SpeakerJob DescriptionAs a Customer Success Manager in the Global Scaled Customer Success organization, your responsibility is to work nimbly across different sizes and segments of customers, delivering 1:1 engagements through comprehensive Discovery and expert Recommendations, facilitating 1:Many webinar events, and...

  • Manager, Customer Success

    3 semanas atrás

    Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    Job DescriptionAt Zendesk, we're dedicated to fostering an environment that nurtures growth, innovation, and meaningful connections with our customers.As we continue to enhance our Global Scaled Customer Success team, we are looking for a passionate Team Manager to lead our entry-level Scaled Customer Success Associates, guiding them as they help customers...

  • Manager, Customer Success

    3 semanas atrás

    Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    Job DescriptionAt Zendesk, we're dedicated to fostering an environment that nurtures growth, innovation, and meaningful connections with our customers. As we continue to enhance our Global Scaled Customer Success team, we are looking for a passionate Team Manager to lead our entry-level Scaled Customer Success Associates, guiding them as they help customers...

  • Customer Success Manager

    Há 5 horas

    Lisboa, Lisboa, Portugal Zendesk Tempo inteiro

    .Customer Success Manager - Spanish Speaker As a Customer Success Manager in the Global Scaled Customer Success organization, your responsibility is to work nimbly across different sizes and segments of customers, delivering 1:1 engagements through comprehensive Discovery and expert Recommendations, facilitating 1:Many webinar events, and scaled...

  • Customer Success Manager

    3 semanas atrás

    Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

    Social network you want to login/join with:Customer Success Manager (German Speaker), LisbonClient:Blu SelectionLocation:Lisbon, PortugalJob Category:OtherEU work permit required:YesJob Reference:a412a379692aJob Views:12Posted:23.01.2025Expiry Date:09.03.2025Job Description:Are you ready to join an international company within the hotel and SaaS Sector? Are...

  • Customer Success Manager

    1 dia atrás

    Lisboa, Lisboa, Portugal CLEVERLY LDA (Portugal) Tempo inteiro

    Customer Success Manager - Spanish SpeakerCustomer Success Manager - Spanish SpeakerApply locations Portugal - Lisbon - Office time type Full time posted on Posted 2 Days Ago job requisition id R30316Job DescriptionAs a Customer Success Manager in the Global Scaled Customer Success organization, your responsibility is to work nimbly across different sizes...

  • Customer Success Manager

    Há 3 dias

    Lisboa, Lisboa, Portugal Zendesk Group Tempo inteiro

    Customer Success Manager - Spanish SpeakerJob DescriptionAs a Customer Success Manager in the Global Scaled Customer Success organization, your responsibility is to work nimbly across different sizes and segments of customers, delivering 1:1 engagements through comprehensive Discovery and expert Recommendations, facilitating 1:Many webinar events, and scaled...

  • Customer Success Manager

    1 dia atrás

    Lisboa, Lisboa, Portugal CLEVERLY LDA (Portugal) Tempo inteiro

    Job OverviewCleverly LDA, a leading company in customer experience software, is seeking a highly skilled and dynamic Customer Success Manager to join our team based in Lisbon. As a key member of our Global Scaled Customer Success organization, you will be responsible for delivering 1:1 engagements with customers, facilitating webinar events, and driving...

  • Customer Success Manager

    1 semana atrás

    Lisboa, Lisboa, Portugal MasterCard Tempo inteiro

    Customer Success Manager (Cybersecurity)ApplyLocations: Lisbon, Portugal; Athens, GreeceTime Type: Full timePosted on: Posted 5 Days AgoJob Requisition ID: R-243435Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can...

  • Customer Success Manager

    Há 3 dias

    Lisboa, Lisboa, Portugal Mastercard Tempo inteiro

    Customer Success Manager (Cybersecurity)ApplyLocations: Lisbon, Portugal; Athens, GreeceTime Type: Full timePosted on: Posted 5 Days AgoJob Requisition ID: R-243435Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can...

  • Customer Success Manager

    4 semanas atrás

    Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

    Social network you want to login/join with:Customer Success Manager (Remote), LisboaClient:CodacyLocation:Lisboa, PortugalJob Category:OtherEU work permit required:YesJob Description:We are looking for a Customer Success Manager who will help Codacy's customers to achieve an increase in the value they receive from our product and enable them to achieve their...

  • Senior Customer Success Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Unit4 Tempo inteiro

    .We are in Business for People, empowering people in service organizations with innovative Enterprise andBusiness software solutions.We've innovated and taken a new approach to delivering ERP that works forpeople.Self-driving, adaptive and intuitive software that is changing the way people work.Our solutionsempower people and deliver a better people...

  • Senior Customer Success Manager

    Há 5 dias

    Lisboa, Lisboa, Portugal Unit4 Tempo inteiro

    .Get AI-powered advice on this job and more exclusive features.We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions.We've innovated and taken a new approach to delivering ERP that works for people.Self-driving, adaptive and intuitive software that is changing the way people...