Customer Success Manager

Há 3 dias

Lisboa, Lisboa, Portugal MasterCard Tempo inteiro
Customer Success Manager (Cybersecurity)

Apply

Locations: Lisbon, Portugal; Athens, Greece

Time Type: Full time

Posted on: Posted 5 Days Ago

Job Requisition ID: R-243435

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Customer Success Manager (Cybersecurity) Overview

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.

To drive more consistency and alignment across Customer Success (CS) in Services, we are standing up new Regional Customer Success teams, which will play a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. As advocates for the customer experience, this team is accountable for identifying and solving customer issues that prevent them from realizing value from products in the fraud and card operations areas.

This team will work collaboratively with cross-functional partners to address customer needs, develop tailored strategies that enhance customer satisfaction and retention, and build customer advocacy. Key outcomes of the CS team's work will be qualified leads for value expansion and feedback for product and process improvements. By focusing on proactive engagement and personalized service, the Services Customer Success team fosters long-term relationships and contributes to the overall growth and safety of the Mastercard ecosystem.

Responsibilities

Customer success plays a pivotal part in ensuring that customers achieve their desired outcomes while maximizing the value of the company's products and services. As a Regional Customer Success Manager for threat intelligence products, you will support in the development and delivery of cybersecurity and payment fraud intelligence within the region. This role will manage threat intelligence solution utilization, oversee regional revenue and risk management, and coordinate product launches. Responsibilities also include localizing content (narratives, value propositions), driving market awareness internally and externally, positioning add-on services and consulting for regional sales, and gathering customer feedback to inform global product updates. A crucial responsibility of this role is to develop relationships and engagement with customers to ensure product utilization and value.

The three areas of primary responsibility include:

1. Customer Engagement:
Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors. Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products. Articulate key performance indicators related to cost, performance and optimization and the insights associated with them.
2. Growing the Business:
Leverage Mastercard Services' offerings to achieve customer goals and realize value propositions of Mastercard products. Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings. Ability to evaluate business models, partnerships, and agreements ensuring product business cases are financially viable and supported by solid data.
3. Technical & Program Readiness:
Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition. Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner. Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products.

All About You:

Skilled at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage. Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus. Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability. Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner. Proficient experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth. Successful track record of identifying "next opportunity" for customers to further enhance the strength and value of the partnership for both parties. Experience in creative thinking and development of innovative solutions to complex customer challenges. Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level. Advanced experience working with both large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach;
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

#J-18808-Ljbffr

  • Manager, Customer Success

    2 semanas atrás

    Lisboa, Lisboa, Portugal Zendesk Tempo inteiro

    Manager, Customer Success page is loadedManager, Customer SuccessApply locations Portugal - Lisbon - Office time type Full time posted on Posted Yesterday job requisition id R30374Job DescriptionAt Zendesk, we're dedicated to fostering an environment that nurtures growth, innovation, and meaningful connections with our customers. As we continue to enhance...

  • Manager, Customer Success

    2 semanas atrás

    Lisboa, Lisboa, Portugal Zendesk Group Tempo inteiro

    Manager, Customer Success page is loadedManager, Customer SuccessLocations: Portugal - LisbonTime Type: Full timePosted on: Publié hierJob Requisition ID: R30374Job DescriptionAt Zendesk, we're dedicated to fostering an environment that nurtures growth, innovation, and meaningful connections with our customers. As we continue to enhance our Global Scaled...

  • Customer Success Manager

    Há 23 horas

    Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    The Customer Success Manager role at Phiture is designed to help recent graduates build a strong foundation in customer success. This entry-level opportunity combines in-depth training with real-world customer engagements to develop both technical and interpersonal skills.As part of the Global Scaled Customer Success team, you'll work with a diverse range of...

  • Customer Success Manager

    Há 4 dias

    Lisboa, Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiro

    .Customer Success Manager - Spanish SpeakerCustomer Success Manager - Spanish SpeakerApply locations Portugal - Lisbon - Office time type Full time posted on Posted 2 Days Ago job requisition id R30316Job DescriptionAs a Customer Success Manager in the Global Scaled Customer Success organization, your responsibility is to work nimbly across different sizes...

  • Customer Success Manager

    Há 7 dias

    Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

    Grow-Talent.com is seeking a French speaking Customer Onboarding and Success Manager to join our client's team in Dublin. Our client is a leader in outsourced inside sales, partner enablement, and customer success teams.Position: Customer Onboarding and Success ManagerType: Hybrid from Dublin (3/2)Employment type: Full-timeRemuneration: Base salary + bonusWe...

  • Customer Success Manager

    Há 7 dias

    Lisboa, Lisboa, Portugal Zendesk Group Tempo inteiro

    .Customer Success Manager - Spanish SpeakerJob DescriptionAs a Customer Success Manager in the Global Scaled Customer Success organization, your responsibility is to work nimbly across different sizes and segments of customers, delivering 1:1 engagements through comprehensive Discovery and expert Recommendations, facilitating 1:Many webinar events, and...

  • Manager, Customer Success

    2 semanas atrás

    Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    Job DescriptionAt Zendesk, we're dedicated to fostering an environment that nurtures growth, innovation, and meaningful connections with our customers. As we continue to enhance our Global Scaled Customer Success team, we are looking for a passionate Team Manager to lead our entry-level Scaled Customer Success Associates, guiding them as they help customers...

  • Manager, Customer Success

    2 semanas atrás

    Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    Job DescriptionAt Zendesk, we're dedicated to fostering an environment that nurtures growth, innovation, and meaningful connections with our customers.As we continue to enhance our Global Scaled Customer Success team, we are looking for a passionate Team Manager to lead our entry-level Scaled Customer Success Associates, guiding them as they help customers...

  • Customer Success Manager

    3 semanas atrás

    Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

    Social network you want to login/join with:Customer Success Manager (German Speaker), LisbonClient:Blu SelectionLocation:Lisbon, PortugalJob Category:OtherEU work permit required:YesJob Reference:a412a379692aJob Views:12Posted:23.01.2025Expiry Date:09.03.2025Job Description:Are you ready to join an international company within the hotel and SaaS Sector? Are...

  • Customer Success Manager

    3 semanas atrás

    Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

    Social network you want to login/join with:Customer Success Manager (Remote), LisboaClient:CodacyLocation:Lisboa, PortugalJob Category:OtherEU work permit required:YesJob Description:We are looking for a Customer Success Manager who will help Codacy's customers to achieve an increase in the value they receive from our product and enable them to achieve their...

  • Senior Customer Success Manager

    1 semana atrás

    Lisboa, Lisboa, Portugal Unit4 Tempo inteiro

    .We are in Business for People, empowering people in service organizations with innovative Enterprise andBusiness software solutions.We've innovated and taken a new approach to delivering ERP that works forpeople.Self-driving, adaptive and intuitive software that is changing the way people work.Our solutionsempower people and deliver a better people...

  • Senior Customer Success Manager

    Há 13 horas

    Lisboa, Lisboa, Portugal Unit4 Tempo inteiro

    .Get AI-powered advice on this job and more exclusive features.We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions.We've innovated and taken a new approach to delivering ERP that works for people.Self-driving, adaptive and intuitive software that is changing the way people...

  • Senior Customer Success Manager

    Há 13 horas

    Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

    As a Senior Customer Success Manager at InEvent, you will lead a team of Enterprise Customer Success Specialists in ensuring customer satisfaction and maximum utilization of our platform. Your focus will be on the post-sales lifecycle, guaranteeing that our largest enterprise customers achieve their goals.The ideal candidate will have 5+ years of experience...

  • Customer Success Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    .PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alertsJob SummaryAs a Customer Success Manager within the Scaled team at PagerDuty, you will play a pivotal role in driving customer...

  • Customer Success Manager

    Há 4 dias

    Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    .PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Job SummaryAs a Customer Success Manager within the Scaled team at PagerDuty, you will play a pivotal role in driving customer adoption, retention, and growth.You will act as a trusted advisor to a large breadth of customers,...

  • Customer Success Manager

    3 semanas atrás

    Lisboa, Lisboa, Portugal Coverflex Tempo inteiro

    About UsCompensation is more than a paycheck, and traditional approaches don't adequately reflect it or the way people work today.We're on a mission to change that. We see compensation as everything a company gives its people in return for the work they do. It should be easier to understand, offer, manage and spend.Long-term, we're working towards becoming...

  • Customer Success Manager

    Há 4 dias

    Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

    Social network you want to login/join with:Customer Success Manager (Remote), LisboaClient:CodacyLocation:Lisboa, PortugalJob Category:OtherEU work permit required:YesJob Views:6Posted:16.03.2025Expiry Date:30.04.2025Job Description:We are looking for a Customer Success Manager who will help Codacy's customers to achieve an increase in the value they receive...

  • Customer Success Manager

    Há 5 horas

    Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

    Social network you want to login/join with: Customer Success Manager (Remote), Lisboa Client: Codacy Location: Lisboa, Portugal Job Category: Other EU work permit required: Yes Job Views: 6 Posted: Expiry Date: Job Description: We are looking for a Customer Success Manager who will help Codacy's customers to achieve an increase in the value they receive...

  • Customer Success Manager

    1 dia atrás

    Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

    We are looking for a Customer Success Manager to join our team in Portugal.As an Inside Sales Representative, you will work closely with our B2B customers to understand their needs and preferences.Your key responsibilities will include:Delivering exceptional customer experiences through effective communication and relationship-building.Identifying...

  • Customer Success Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Creatio Tempo inteiro

    Creatio is a leading provider of business process automation and CRM solutions. We empower our customers with the freedom to own their automation through our unique low/no-code composable architecture.We are looking for a Customer/Partner Success Manager to join our team and drive exceptional customer outcomes. In this role, you will develop and maintain...