Customer Success Manager
2 semanas atrás
Creatio is a leading provider of business process automation and CRM solutions. We empower our customers with the freedom to own their automation through our unique low/no-code composable architecture.
We are looking for a Customer/Partner Success Manager to join our team and drive exceptional customer outcomes. In this role, you will develop and maintain strategic relationships with clients across the LATAM region, serving as a trusted advisor to key stakeholders.
We pursue excellence in everything and have a lot of fun along the way.
Working on our team as a Customer/Partner Success Manager position involves: Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;Collecting feedback from customers about the Creatio system and satisfaction with the partner's implementation project solution;Developing and maintaining trusted relationships with key partners and their customers;Driving customer retention and renewals by building strong relationships;Collaborating with our Business Analysts, Developers, Product, Support and Sales teams to drive customer implementation projects, adoption, and growth.Required Skills And Qualifications:3+ years of experience working with global SMB or Corporate segment customers;Fluent in Spanish and English — both verbal and written with executive-level communication;Experience with CRM / ERP / Core systems / other corporate software;Experience of managing or overseeing software implementation projects, or customization of corporate software;Strong Customer-Centric Communication and Presentation Skills;Experience in problem-solving, working with customer objections;Commercial Acumen, Negotiation, and Renewal Management experience;Excellent time management and efficiency skills.What To Expect From Us:A leading company in a fast-growing environment with a focus on making our clients successful;Powerful, mature, and award-winning Low-Code and CRM product (a Leader in Gartner Quadrants and Forrester report);A developed partnership network in Latin America and globally of leading system integrators;A remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;A culture of genuine care, ownership, dedication, and high standards;A vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;Competitive pay and paid leave options for life-qualifying events, sickness, etc.
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