Customer Care Consultant
Há 7 dias
.RoomRaccoonRoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.Our diverse team of 100 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa. Our benefits include equity, formal training budget allowance, annual hotel allowance, as well as birthday and Xmas vouchers.Interested? Keep reading onJob titleCustomer Support Consultant / Customer Care ConsultantLocationOnly considering applications-based in Lisbon, PortugalLanguagePortuguese & Spanish SpeakingWork-typeOn-sightTermsFull-time (12 month contract > Permanent)Your North StarOur mission is to deliver high-quality support that ensures seamless, positive experiences for our clients. Through clear communication, empathy, and effective troubleshooting, we foster satisfaction and long-term loyalty.As a Customer Care Consultant, your focus is to quickly identify and resolve issues while demonstrating patience and understanding. Working as part of a global team, you will be the trusted voice for our Portuguese and Spanish clients, ensuring their needs are met with care and professionalism. Together, we create meaningful connections that drive client success and retention.Day in the life of a Senior Customer Support ConsultantCustomer SupportSupport hoteliers by providing professional, personalised responses to their queries via email, phone, and online discussion forums.Deliver world class customer experience by listening to hoteliers and being responsive to their needs as well as going the extra mile to pre-empt future needs.Assess queries and, where necessary, escalate to internal teams via pre-defined processes and channels and follow up to ensure resolution.Meet daily & weekly engagement metrics with a goal to achieve set targets for customer satisfaction and retention.Retention and Service RecoveryWorking closely with our Implementations Team to ensure a seamless transition of client accounts to support.Acknowledge hotelier dissatisfaction and demonstrate extreme care when engaging with them with a goal to retain dissatisfied customers and turn them into promoters.Retain hoteliers by understanding the situations and behaviours that indicate they want to stop using RoomRaccoon and work with internal teams to prioritise resolving their issues.Key skillsNon-negotiable: Fluent in Portuguese & SpanishHas 2+ years' experience in a service-oriented, technical or customer support role.Beneficial skillsHotel (front desk/reservations) and/or hospitality experience (advantageous).How to be successful as Senior Customer Support ConsultantExcellent interpersonal skills, consistently amicable and responsive in dealing with all people, both externally and internally.Technical proficiency in working on different systems (training will be provided)
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Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiroGerman Senior Customer Care Consultant For Tech Company LisboaDescriptionRole Overview: As a Customer Care Consultant, you'll provide tier support to hoteliers, answering their questions and offering tailored solutions. This includes responding promptly via email, phone, and forums, as well as collaborating with our Implementations Team for seamless...
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Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiroDutch Senior Customer Care Consultant For Tech Company Lisboa Description Role Overview As a Customer Care Consultant, you'll provide tier support to hoteliers, answering their questions and offering tailored solutions. This includes responding promptly via email, phone, and forums, as well as collaborating with our Implementations Team for seamless client...
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Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiroGerman Senior Customer Care Consultant For Tech Company Lisboa Description Role Overview: As a Customer Care Consultant, you'll provide tier support to hoteliers, answering their questions and offering tailored solutions. This includes responding promptly via email, phone, and forums, as well as collaborating with our Implementations Team for seamless client...
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Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiroDutch Senior Customer Care Consultant For Tech Company Lisboa DescriptionRole OverviewAs a Customer Care Consultant, you'll provide tier support to hoteliers, answering their questions and offering tailored solutions. This includes responding promptly via email, phone, and forums, as well as collaborating with our Implementations Team for seamless client...
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Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiroDescriptionRole OverviewAs a Customer Care Consultant, you'll provide top-tier support to hoteliers, answering their questions and offering tailored solutions. This includes responding promptly via email, phone, and forums, as well as collaborating with our Implementations Team for seamless client onboarding.You'll also focus on customer retention, turning...
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Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiroDescription Role Overview As a Customer Care Consultant, you'll provide top-tier support to hoteliers, answering their questions and offering tailored solutions.This includes responding promptly via email, phone, and forums, as well as collaborating with our Implementations Team for seamless client onboarding.You'll also focus on customer retention, turning...
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Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiroDescription Role OverviewAs a Customer Care Consultant, you'll provide top-tier support to hoteliers, answering their questions and offering tailored solutions.This includes responding promptly via email, phone, and forums, as well as collaborating with our Implementations Team for seamless client onboarding.You'll also focus on customer retention, turning...
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