Customer Success Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Cisco Tempo inteiro

.Customer Success Specialist - Security (Customer Experience)Location: Oeiras, Portugal (Alternate Location: Milan or Rome)Area of Interest: Customer ExperienceJob Type: ProfessionalJob Id: 1433430While reading our job description, please remember - we understand from experience that not ticking every box on the skills sections stops many from applying.
You should apply if you feel you are the right person for the job and have the aptitude to learn and deliver results.Meet the TeamThe Customer Success Specialist (CSS) role is a critical, strategic advisor and technical expert that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes.
The role resides within the Cisco Customer Experience (CX) organization.Your ImpactCSSs are subject matter experts in their aligned product or architecture.
They deliver targeted engagements to increase product awareness, share standard processes, and drive product consumption and business value.
CSSs bring strategic vision, the latest technology from Cisco Engineering, and tactical expertise to ensure successful customer engagements.
They also participate in the global CSS Community to share standard processes and success stories.
Combining deep technical knowledge with an eye for business, CSSs provide consultative solutions to help customers realize value faster.
Mastery of relationship management, account handling, and soft skills, along with a keen understanding of the competitive landscape and how Cisco's solutions are differentiated in the market, will be key to driving adoption and ensuring customers achieve accelerated business outcomes.This highly technical role supports customers with adoption challenges across the security architecture, specifically with the following Solution Domains:1.
Integrated Security Operations2.
Zero Trust Network AccessExperience with integrating Cisco's security products is essential.Key Responsibilities:Customer Engagement: Conduct targeted consultative sessions and interactive technical presentations to increase product awareness, share standard processes, and drive software adoption and business value.Technical Expertise: Apply deep technical knowledge, business acumen, and automation skills to provide consultative solutions and ensure successful customer engagements.Risk Management: Identify and mitigate renewal risks, including those associated with low technical adoption, to ensure successful product integration and consistently meet customer expectations.Collaboration: Work closely with Account teams, Customer Success, and Partners to enhance customer adoption, address product concerns, and drive growth.Product Feedback and Advocacy: Provide feedback to Engineering and Product Management Teams for product improvements, promote the CX offer strategy, and highlight feature opportunities



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