Client Success Manager, French Speaker

3 semanas atrás


Lisboa, Portugal Learnlight Tempo inteiro

Purpose:
The principal purpose of the Client Success Manager is building relationships with clients, implementing new programs, providing ongoing support to our clients, and networking with them.
The Client Success Manager will serve clients with program design, quality management, and reporting. They will also support business growth and profitability by maximizing program value.
On a day-to-day basis, the Client Success Manager ensures the high quality of program setup and training delivery. They need to have ongoing communication with client decision-makers throughout the training program and coordinate with Learner Success Management and other departments so that we meet training objectives and expectations and ensure client retention.
Responsibilities:
Client Support:
· Build strong client relationships as the main point of contact.
· Implement programs, onboard new clients, and provide product training.
· Track key client data and manage learner performance.
· Agree on reporting, communication, objectives, and program requirements.
· Handle client escalations and complaints within SLA.
Program Setup:
· Maintain client information and create platform contracts.
· Update and manage learners on our platform.
· Transfer necessary information to relevant departments for program launch.
Program Follow-up and Reporting
· Deliver reports as per Terms & Conditions.
· Make recommendations based on program data.
· Track KPIs and manage documentation.
· Ensure accurate billing and work on contractual changes.
Program Renewal:
· Ensure timely program renewals.
· Compile customer satisfaction reports.
· Support Sales in client contract renewals.
· Identify opportunities for sales growth or new products/services.
Skills
· French level - Advanced
· English level - B2 or higher
· Working proficiency in Microsoft Office 365
Education & Experience
· Demonstrated experience working in a similar role or customer support.
Details?
· Location: Home-based
· Schedule:?+/- 1 hour CET
· Contract:?Full-time



  • Lisboa, Portugal UAWC Agency Tempo inteiro

    **Join UAWC Team as a Project / Success Manager!** **Your Role**: What You’ll Do: - Talk with customers - Make and manage omnichannel plans. - Work with teams to hit client goals. **Qualifications**: - Good communication and listening skills - Problem-solving skills - Work well alone and with others. - Marketing and tech experience is a big plus...


  • Lisboa, Portugal Teleperformance Tempo inteiro

    Do you love games and Supercell is the wonderland for you? Are you looking for a new job opportunity to grow professionally in this fascinating industry? We are looking for a French speaker to work as a Community Manager for Supercell!In this role, your main goal will be to improve the quality and promote the content, providing the best resources. You will...


  • Lisboa, Portugal BNP Paribas Tempo inteiro

    TAX & INCOME ACCOUNT MANAGER (FRENCH SPEAKER) (JOB NUMBER: 2311SSAS16623) **About the job** - Ensure the timely and accurate treatment of client's tax documentation and queries related to the tax and income activity. Participate in activities or projects relating to business development **Your Main Activities Are** - Ensure that queries related to tax and...

  • B2b Sales Manager

    4 semanas atrás


    Lisboa, Portugal GIGROUP Tempo inteiro

    We are recruiting a Customer Success Manager for a French Marketing Company in Lisbon (presential) with fluency in French. What would your day-to-day look like: - Be the first point of contact and manage customer satisfaction - Recognize customers who need more assistance through proactive checks guided by indicators - Execute an account management plan to...


  • Lisboa, Portugal City Job Offers Tempo inteiro

    Are you a French speaker, and you want to develop your career in a leading lighting company based in Lisbon? We offer you an exciting position with great benefits and career opportunities in sunny Portugal. ***: We are looking for French speakers to provide high-quality technical support via different channels. If that sounds interesting, read on and...


  • Lisboa, Portugal City Job Offers Tempo inteiro

    **Technical Customer Support in Lisbon (French + English) - Seniority Bonus** Are you a French speaker and you want to live in Lisbon? We are looking for French-speakers to provide quality Customer Service for the best Search Engine in the world. **French-speaking Technical Advisor in Lisbon (English)** **The role**: You will solve consumer’s doubts and...


  • Lisboa, Portugal Gi Group Spa Tempo inteiro

    Are you looking for a new challenge in Lisbon? Are you Native or Fluent in French and English?Come and join one of the largest international companies in the area of personal, professional and industrial insurance as a Bilingual Medical coordinator assistant for Lisbon to work Monday to Sunday in rotative shifts from 8am to 7pm.As an Assistant Medical...

  • Customer Success Manager

    4 semanas atrás


    Lisboa, Portugal GIGROUP Tempo inteiro

    We are recruiting a Customer Success Manager for a French Marketing Company in Lisbon (presential) with fluency in Italian. What would your day-to-day look like: - Be the first point of contact and manage customer satisfaction - Recognize customers who need more assistance through proactive checks guided by indicators - Execute an account management plan...


  • Lisboa, Portugal The Sales Gang Jobs Tempo inteiro

    **(We are supporting our client, Companeo, to find a great Customer Success Manager (Italian Market) in Lisbon. Check it out)** **The company**: Companeo is a company established in 2000 and is a market leader in Europe, acting and establishing connections between suppliers and professionals; Companeo's main objective is to simplify your supplier search. -...


  • Lisboa, Portugal Pager Tempo inteiro

    Why We Need You We are seeking an experienced and strategic leader to join our team as the Manager of Commercial Customer Success and Renewals for our EMEA + APJ regions. In this critical role, you will oversee both the Customer Success and Renewals functions, ensuring the success and retention of our valued customers while driving revenue growth through...


  • Lisboa, Portugal GIGROUP Tempo inteiro

    We are recruiting a Customer Success Manager for a French Marketing Company in Lisbon (presential) with fluenc in Spanish and English. What would your day-to-day look like: - Be the first point of contact and manage customer satisfaction - Recognize customers who need more assistance through proactive checks guided by indicators - Execute an account...

  • Customer Success Manager

    4 semanas atrás


    Lisboa, Portugal Itransition Tempo inteiro

    We're searching for skilled 100% Remote Customer Success Managers / Account Managers in Portugal to become part of our international IT consulting team **Required skills**: - +3 year of work experience as a project manager or account manager on IT Consulting or software development environment - Positive and negative IT project management experience -...

  • (French) SEO Account Manager

    4 semanas atrás


    Lisboa, Portugal Eugenia Talent Tempo inteiro

    **About the job (French) SEO Account Manager**: **Type of position** Full-time position **Key languages** French English **Sector** Digital Marketing  **About our Client** Are you an expert in digital marketing looking for a next challenge in Lisbon? If yes, keep on reading! Join a young, fast-developing marketing agency that is driven by growth...


  • Lisboa, Portugal Teleperformance Tempo inteiro

    Are you a French speaker passionate about Digital Marketing? Do you have previous experience in sales, ensuring the best service possible? Then, you are our new supervisor for this project! Join us as a Supervisor for Digital Sales Project!Whomever you are, whatever you do, bring your ambition, ideas, energy and determination. Come drive our business into...

  • Customer Success Manager

    1 semana atrás


    Lisboa, Portugal Unit4 Nv Tempo inteiro

    Full-time Company DescriptionWe are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people...

  • HR Administrator

    1 semana atrás


    Lisboa, Portugal Airbus Tempo inteiro

    We are looking for an HR Administrator, French speaker, to join our Rewards team in the Airbus GBS in Lisbon! **Responsibilities - your mission **You will be supporting the Reward Operations department. You will be responsible to: - Extracting eligible population every month for the provider - Integrating car allowances in SAP tool - Updating internal...

  • Technical Manager

    Há 7 dias


    Lisboa, Portugal Humana Portugal Tempo inteiro

    E-mailEntre para salvar Technical Manager na Savills .With nearly 170 years of existence, and over 40,000 employees in more than 70 countries around the world, Savills is a company of international reputation in the real estate market.Savills Portugal, holding a prominent position in the national market, intends to reinforce its team in the Property...

  • Technical Manager

    Há 7 dias


    Lisboa, Portugal Grabjobs Portugal Tempo inteiro

    E-mail Entre para salvar Technical Manager na Savills . With nearly 170 years of existence, and over 40,000 employees in more than 70 countries around the world, Savills is a company of international reputation in the real estate market. Savills Portugal, holding a prominent position in the national market, intends to reinforce its team in the Property...


  • Lisboa, Portugal Teleperformance Tempo inteiro

    Are you a fluent French speaker and an Online Marketing fan? Are you a communicative person? Problem-solving is easy for you? Join us as a Customer Care for Online Marketing! Find solutions for business customers issues. Have a positive relationship between them and the company. Are you ready for your new career path? Apply! Whomever you are, whatever you...

  • Technical Manager

    Há 7 dias


    Lisboa, Portugal Humana Portugal Tempo inteiro

    E-mail Entre para salvar Technical Manager na Savills. With nearly 170 years of existence, and over 40,000 employees in more than 70 countries around the world, Savills is a company of international reputation in the real estate market. Savills Portugal, holding a prominent position in the national market, intends to reinforce its team in the Property...