Customer Success Manager
2 meses atrás
We are recruiting a Customer Success Manager for a French Marketing Company in Lisbon (presential) with fluenc in Spanish and English.
What would your day-to-day look like:
- Be the first point of contact and manage customer satisfaction
- Recognize customers who need more assistance through proactive checks guided by indicators
- Execute an account management plan to communicate our approach to lead management and match it to the business objectives of each account
- Implement structured tasks that work each client on the path to a positive ROI
- Express customer concerns to each responsible team within the organization and strategize to consistently follow up on them.
- Achieve 90% account retention and 15% annual revenue growth per account
- Document successful actions taken to achieve retention and revenue goals
Who we are looking for:
- European citizenship or residency card
- **2 years of B2B sales experience**:
- Native/fluent English and Spanish
//pt.Gigroup.Com.
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