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Customer Success Manager

2 meses atrás


Lisboa, Portugal GIGROUP Tempo inteiro

We are recruiting a Customer Success Manager for a French Marketing Company in Lisbon (presential) with fluenc in Spanish and English.

What would your day-to-day look like:

- Be the first point of contact and manage customer satisfaction
- Recognize customers who need more assistance through proactive checks guided by indicators
- Execute an account management plan to communicate our approach to lead management and match it to the business objectives of each account
- Implement structured tasks that work each client on the path to a positive ROI
- Express customer concerns to each responsible team within the organization and strategize to consistently follow up on them.
- Achieve 90% account retention and 15% annual revenue growth per account
- Document successful actions taken to achieve retention and revenue goals

Who we are looking for:

- European citizenship or residency card
- **2 years of B2B sales experience**:

- Native/fluent English and Spanish

//pt.Gigroup.Com.


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