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Hotel Chain Customer Advisor
5 meses atrás
Do you have passion for the travel and tourism industry? Do you like travelling when everything goes the way it should? You can have an impact on making travellers´ journeys a success
A luxury hotel chain is looking for support for their customer service team based in Lisbon.
AufgabenYour responsibilities and impact as a Hotel Chain Customer Advisor will be:
Booking management (altering, cancelling or creating new reservations) Assisting clients via inbound email and chat inquiries in the after-sales process by answering inquiries regarding the reservations and attending potential requestsManaging the reservations back-office (ticket issuing, modification and cancellation of
reservations)QualifikationSkills, experiences and interests you need to succeed in this role:
A native level of German and a professional level of English (C1-C2)Having previous experience in GDS tools (Ideally)Enthusiasm about travelling and tourism industryKnowledge of the value and impact that a good customer experience can createBeing an attentive listener, comfortable and skilful at communicating with peopleBeing energetic, innovative and working proactively at a fast paceExcitement about intercultural communication and the expatriate lifestyleLiving in or willing to relocate to Lisbon for an international career and life experienceHaving a valid work permit for Portugal (required).BenefitsWhat's in it for you? Type of Contract: A fixed-term contract for 6 monthWorking Hours: Monday to Friday, rotating shifts 7 am to 6 pm (8h/day)Training: Fully paid training, professional development and career evolutionSalary Conditions: A package in line with the market: 1100€ gross / month x 14 months + up to 150€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)Relocation Package for International Candidates: If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + up to 1 year of accommodation in a shared flat provided by the company (rental fee pof 280€/month to pay)Opportunity to be part of a challenging and fast-paced environmentPossibility to collaborate with some of the biggest brands in the industryA multicultural and international environmentCareer Growth Opportunities: Various career development chances in different paths.What should you expect from living in Lisbon? A colourful city view and a rich cultural history Pros of living in a European capital on a budgetDelicious Portuguese cuisine and famous cafe cultureFriendly people, good vibes and a happy-go-lucky urban lifeWarm climate all year and a sunny beach life next to the AtlanticA large English-speaking local community and international environmentThis offer is not for you? Feel free to check our other opportunities for German speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.
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