Hotel Chain Customer Service Representative

Há 1 mês


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Job Title: Hotel Chain Customer Service Representative

About the Role:

We are seeking a highly motivated and customer-focused individual to join our hotel chain's customer service team based in Lisbon. As a Hotel Chain Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their travel experiences are memorable and enjoyable.

Key Responsibilities:

  • Manage bookings, including alterations, cancellations, and new reservations
  • Assist clients via email and chat inquiries in the after-sales process
  • Manage reservations back-office, including ticket issuing, modification, and cancellation

Requirements:

  • Native level of German and professional level of English (C1-C2)
  • Previous experience in GDS tools (ideally)
  • Enthusiasm about the travel and tourism industry
  • Knowledge of the value and impact of good customer experience
  • Excellent communication and interpersonal skills

What We Offer:

  • Fixed-term contract for 6 months
  • Rotating shifts, Monday to Friday, 7 am to 6 pm
  • Fully paid training and professional development
  • Competitive salary and performance bonus
  • Meal vouchers and reimbursement of transportation costs
  • Private health insurance and dental plan
  • Relocation package for international candidates

About Us:

Blu Selection is a leading recruitment agency specializing in the travel and tourism industry. We are passionate about connecting talented individuals with exciting career opportunities.



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