Customer Service Representative for Luxury Hotel Chain
Há 1 mês
Are you passionate about delivering exceptional customer experiences in the hospitality industry? Do you want to work for a renowned luxury hotel chain and be part of a dynamic international team? We are seeking a skilled Customer Service Representative to join our team in Lisbon, Portugal.
Key Responsibilities:
Solve issues encountered during the booking process
Take an active role in finding the right booking
Follow up on issues during the vacation
Provide good solutions, including refunds to customers
Manage lead generation and develop a strong understanding of our hotel chain's services
Requirements:
Fluency in Dutch (a good level of English is a plus)
Willingness to work abroad and adapt to a new environment
Excellent communication and listening skills
Ability to work in a team and collaborate with colleagues from diverse backgrounds
What We Offer:
A long-term fixed-term contract, renewable every year
Full-time working hours (40h/week) on rotating shifts
Competitive salary conditions, including free accommodation or a generous monthly stipend
Reimbursement of initial flight expenses for international candidates
Support with paperwork, opening a bank account, and other practicalities upon arrival
Opportunities for career growth and professional development within our company
A dynamic and inclusive work environment with colleagues from over 80 nationalities
About Us:
We are a multinational organization recognized as one of the best sales and customer service solutions providers in the world. Our company values diversity, innovation, and customer satisfaction, and we are committed to supporting our employees' growth and well-being.
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