It Service Manager
4 semanas atrás
Sobre o nosso cliente Our client is an Utilities national company.
Descrição IT Service Management: Oversee the delivery of IT services to internal stakeholders and external customers, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs);
Incident and Problem Management: Lead the resolution of IT incidents and problems by coordinating with various teams, analyzing root causes, and implementing preventive measures;
Change Management: Develop and implement effective change management processes, including reviewing change requests, assessing impact, and coordinating change implementation with relevant teams;
Service Improvement: Continuously identify areas for service improvement and drive initiatives to enhance IT service quality, efficiency, and effectiveness;
IT Operations Management: Manage the day-to-day IT operations, including system monitoring, capacity planning, performance optimization, and ensuring high availability of critical IT infrastructure and services;
Vendor Management: Collaborate with vendors and suppliers to ensure effective service delivery, contract compliance, and resolution of any service-related issues;
Compliance and Security: Ensure compliance with IT policies, procedures, and regulatory requirements, as well as implement and maintain robust IT security measures;
Stakeholder Engagement: Establish and maintain strong relationships with internal stakeholders, understanding their IT service needs, and proactively addressing any concerns or issues;
IT Carve-out: Support the IT leadership team in the IT Service Transition projects to execute during the IT carve-out process contributing to the service model definition and implementation and other relevant aspects of the IT carve-out. Perfil ideal Bachelor's degree in Computer Science, Information Technology, or a related field;
5+ years in IT service delivery and operations management, preferably in a similar leadership role;
Solid understanding of ITIL (Information Technology Infrastructure Library) framework and IT service management principles;
Strong technical knowledge across a range of IT disciplines, including network infrastructure, systems administration, cybersecurity, and cloud technologies;
Experience in managing and resolving IT incidents, problems, and changes using IT service management tools and processes;
Demonstrated ability to lead and motivate cross-functional teams, fostering a collaborative and results-driven work environment;
Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
Proven track record in driving service improvement initiatives, optimizing IT processes, and enhancing customer satisfaction;
Relevant certifications such as ITIL Foundation, COBIT Foundation, GDPR or ISO27001 are highly desirable;
Good stockholder management skills;
Good English level (spoken and written). Vantagens Professional growth.
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