Ssc Claims Operator

Há 6 dias

Lisboa, Portugal Michael Page Portugal Tempo inteiro

Ssc Claims Operator - French Speaker  (m/f)Referencia: JN -********
Adicionado em 05.06.2024
Sobre os nossos clientes
Our client is a worldwide expert in supply chain solutions and the European leader in automotive logistics. Descriçao da oferta SSC Claims Operator - French Speaker / Global Business Services
Description Responsabilities:
* Analyze, control and validate disputed purchase invoices;
* Carry out administrative follow-up until payment of the invoice by the responsible carrier;
* Establish an activity report that summarizes key elements;
* Participate in monitoring indicators (KPI) and/or statistics;
* Receive, analyze, process customer/supplier claims;
* Identify responsabilities and launch requests for expertise if applicable;
* Ensure reception of telephone calls and emails;
* Manage the transport of damaged vehicles transferred to a new client, if applicable;
* Initiate and follow, if necessary, litigation procedures until the file is closed;
* Identify and report events or malfunctions that need to be reported to management;
* Draw up continuous improvement processes;
* Record operations and update data in the tracking file.
Profile Skills & Experience:
* Bachelor's degree in a related field;
* Languages: French mandatory (C1) and English (B2);
* Experience in claims management would be a plus;
* SAP knowledge would be a plus;
* Good knowledge of Microsoft Office, with Excel in particular
* Have attention to detail and accuracy;
* Have good verbal and written communication skills;
* Enjoy problem solving and working with others and can work independently but collaborative with others to accomplish a common goal;
* Are autonomous and rigorous;
* Have ability to manage deadlines and priorities;
* Have ability for negotiation/argumentation;
* Have ability for arbitrage and persuasion;
* Have stress resistance capacity;
Job Offer Hybrid working model. A good opportunity for your professional growth. O que procuramos
Claims - Invoices - SAP - Frecnh Speaker
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