Italian Speaking Customer Support
4 semanas atrás
We are seeking a detail-focused, customer-oriented, and professional Call Centre Representative to join our team
The aim of the role is to keep customer satisfaction at the heart of everything you do. The focus of the role is to answer incoming calls from customers to fulfil their requests.
**Your tasks**:
- Verify if transport operators are treating all passengers by their rights.
- Understand the customer's unique situations and proceed with treatment and follow-up of their legal claims
- Manage legal claims with different actors with lawyers, legal officers, and national enforcement bodies to properly assess the customers claiming foundations.
- Keep customers' information up to date on the internal CRM system.
- Provide friendly, courteous service to customers at all times and ensure they finish their call with you satisfied and happy.
Your Profile
- Fluent written and verbal communication skills in Italian;
- Moderate English skills (B2 level);
- Excellent communication skills;
- Experience in telephone customer service / call center environment (preferred).
Our Offer
- Fixed-term, renewable employment contract;
- Private health insurance after 6 months
- Gross Yearly Salary + Performance Bonus 14 560
- Meal Allowance 7.23 / day
- Workplace - Lisboa Oriente
- 40 Hours per week on a rotational shift pattern from Monday to Friday
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