It Support Specialist

3 semanas atrás


Lisboa, Portugal Essity Tempo inteiro

IT Support Specialist– Unified Communications (M/F) page is loaded IT Support Specialist– Unified Communications (M/F) Apply remote type Hybrid locations Lisbon Gothenburg Hamburg , Germany Paris , France Barcelona , Spain time type Full time posted on Posted 2 Days Ago job requisition id Essity233717 IT Support Specialist – Unified Communications (M/F) Are you looking for a career with purpose and dedicated to improving people's well-being around the world?
It's an exciting time to be part of our collaborative inclusive team. Technology is transforming our business and our services. Come and join us on our journey to improve the well-being of millions through innovative products and technology solutions. Together we can make a difference
About the Role Global Digital & Business Services (GDBS) is a global unit, located in over 45 countries worldwide, that delivers sustainable business value to Essity and our customers, by driving group wide operational efficiencies through Essity IT, Digital Transformation and Global Business Services (GBS).
Essity IT supports all Business & Global Units and is aligned to Essity's strategic business priorities. 
Essity offers you the opportunity to work from one of our European offices, including our picturesque Parque das Nações location, all equipped with panoramic views and convenient amenities. Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place.
We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk. 
What You Will Do Responsible for support customers regionally or globally in their area of expertise of the complete Unified Communications suite. Processing and taking ownership of tickets from customers.
Training and education of users in relation to IT workplace and collaboration tools Mentoring colleagues and/or students in the team.
Respond to customer queries (3rd line) in a timely and accurate way.
Follow up with customers to ensure their technical issues are resolved
Monitoring of the Service Desk queue for the team.
Share feature requests and effective workarounds with team members initiatives to drive changes in relation to service levels
Identifying improvement areas and share with the team
Establishing good relationships with business users in all levels and within the Essity IT community
Participate in Global Projects
Provide support for Microsoft Teams and supporting applications
Provide support for supporting voice infrastructure (Audiocodes)
Provide support for 3rd line Contact Center (Anywhere 365)
Who You Are Proven success in contributing to a multi geographic team-oriented environment
Proven ability to work creatively and analytically in a problem-solving environment
Experience within managing Real Time communications in Microsoft Teams, supporting infrastructure, Telephony (VoIP), Audio Codes, Anywhere 365
Self-driven
Experience in troubleshooting
Fluent in English - All Applicants are requested to deliver their CV in English language.
What We Can Offer You At Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.
Collaborative and Inclusive Culture | Empowering & Engaged Leaders | Working with Powerful Purpose & Sustainable Impact | Learning and Growing in your Career | Supporting Well-being & Sustainable Working Life | Life-changing Innovations | Competitive Total rewards
Together, we are improving lives, every day. Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.
Application End Date: 13 mai. 2024
About Us Essity - a globally leading hygiene and health company, breaking barriers to well-being. Our expertise in hygiene and health began with the acquisition of the Swedish company Mölnlycke in 1975, through which our roots stretch back to 1849. Today, o ur sustainable innovations from globally trusted brands, designed for everybody and every body, care for the well-being of 1 billion people in 150 countries every day.
Working at Essity is not just a career but a chance to make the world healthier, safer, and more hygienic. Our barrier breakers  innovate for good  and contribute to shaping a sustainable future. At Essity, every career is as unique as the individual. We empower employees to  excel together and reach their full potential in a winning culture motivated by a powerful purpose. We provide a sustainable work-life based on flexibility for both employees and employers. At Essity, we are committed to Diversity, Equity, and Inclusion in everything we do. It is the key to our success in creating an inclusive, collaborative , and caring company culture where you can be you with us. Our purpose of Breaking Barriers to Well-being, is to enable customers and consumers to lead fuller lives at all stages of life.
Our leading global brands include TENA, Tork, Actimove, JOBST, Knix, Leukoplast, Libero, Libresse, Lotus, Modibodi, Nosotras, Saba, Tempo, TOM Organic and Zewa. Essity has about 36,000 employees. Net sales in 2023 amounted to approximately SEK 147bn (EUR 13bn). The company's headquarters is located in Stockholm, Sweden, and Essity is listed on Nasdaq Stockholm. If you want to join a company where dedication to people is powered by innovation, welcome to Essity
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