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Assistant Services Operations Manager
2 meses atrás
col-wideJob Description:
You'll be based in Lisbon Expo office as a part of the Assistant Service Line (SL) Leadership Team. You'll be collaborating closely with EA (Executive Assistant) Manager, other Ops Managers, Team Leaders, and stakeholders to ensure a consistent professional service delivery.
You'll build dynamic, engaged and highly specialized teams by attracting and developing exceptional talent and enabling colleagues to provide best in class partnership?to the firm and clients. This involves securing workforce at appropriate levels with appropriate skills and optimizing service delivery through continuous improvement.
You'll oversee all operation-related activities in the Assistant SL. You'll actively monitor service levels to ensure delivery of world-class service.
Your responsibilities will include planning for the SL's growth and development as well as sharing/implementing/deploying best practices at scale.
You'll oversee all personnel-related issues in the SL by acting as a liaison between the SL and Supported Colleagues. This involves proactively building relationships with Supported Colleagues at every level, helping them get the best out of their assistant support and managing escalations.
You'll lead your team members to enhance their effectiveness and overall job satisfaction. This involves:
Mentoring and coaching Team Leaders
Supporting TLs with team management of their assistants (e.g. staffing reassignments)
Preparing and managing performance evaluations for direct reports (Team Leaders)
You'll support Team Leaders to assess team members' (Assistants) development needs and arrange trainings in collaboration with our contacts in the Learning and Talent functions, as well as ensure timely and thorough performance evaluations.
You will support team members in project management aligned with the SL priorities.
You will contribute to recruiting efforts to maintain adequate staffing levels and match qualified candidates to local needs alongside Team Leaders and contribute to hiring decisions
Lastly, you'll assist the EA?Manager with development and implementation of strategic initiatives of the SL and take an active role in shaping the professional community locally, regionally, and globally.
Acting on behalf of the firm by being a change agent
Comfortable with ambiguity
Strong team player
High attention to detail
Ability to manage multiple stakeholders, build partnerships and to work collaboratively with diverse groups of people to meet shared objectives
Excellent and extensive communication, interpersonal, and organizational skills, incl. excellent ability to manage multiple team members as well as projects simultaneously over longer timelines
Excellent relevant professional knowledge, plus excellent grasp of department and firm operations (or comparable knowledge)
Ability to build strong customer relationships and to deliver customer-centric solutions
Experience leading teams
3+ years of experience in a service operations role
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