Customer Support
3 semanas atrás
Learning Consultant SpanishAbout The CompanygoFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees.
goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction.
We are a mission-driven SaaS company that believes passionately in the right of every employee to have an equal opportunity to achieve success in the workplace, regardless of their native language.
We are part of a truly global company with 1000+ employees around the world.Job DescriptionAt goFLUENT, you will have the opportunity to be exposed to a dynamic and international environment by welcoming and accommodating our Spanish learners via phone/email, responding to their needs while assuring a continuous follow-up in their training.
Since you are their "consultant/advisor" in training and pedagogy, their requests may be very diverse.
Good equipment such as a computer, headset and internet connection are required for this position.
In this position, you will work closely with the Sales/Customer Success Management Team in order to keep them updated about how each client is working on the language program.We are looking for a Learning Consultant with a passion for customer service who will have the ability to actively solve doubts and provide guidance about the language, goFLUENT services or issues.
Someone with strong oral and written communication skills, fluent in Spanish, spoken and written and advanced level of English.What You'll Do- Manage relationships with clients/learners taking goFLUENT lessons/training.- Assist learners who need help through calls or emails as prescribed by the documented processes and/or with the supervisors guidance:Resolve customer complaintsCall clients to follow up on their training progressConduct demo calls- Assist Account Managers/Sales as deemed necessary by the LC Manager- Reach KPIs discussed with the LC ManagerWhat You'll NeedSoft skills are a must regarding: empathy, problem-solving, teamwork, adaptability and effective communication skills.University degree: Language Studies, Translator/InterpreterProactive, responsible, disciplined and able to multitask.Must be able to handle stress well and work efficiently under pressure.Have a good command of MS Office and Google tools.Excellent command of English and Spanish required both spoken and written.Excellent oral communication and customer service skills over the phone.Methodical and organized, your relational ease as well as your openness are your assets to succeed in this position.Languages: Spanish native, high level of English, a third language is a plus (Catalan, French, German, Portuguese, Polish).Location: LisbonSalary: Negotiable#J-18808-Ljbffr
-
Italian Customer Service Representative
Há 3 horas
Lisboa, Lisboa, Portugal Customer Labs Tempo inteiroAbout the RoleWe are seeking a skilled Italian-speaking Customer Support Specialist to join our team at Customer Labs. As a key member of our customer service team, you will be responsible for handling customer inquiries related to product features, technical issues, and other questions.
-
Italian-speaking Customer Service Specialist
Há 6 horas
Lisboa, Lisboa, Portugal Customer Labs Tempo inteiroItalian-speaking Customer Service Specialist (Search Engine)Workster supports a leading BPO player in the industry in their pursuit to increase their Italian-speaking Customer Service Team for the world's largest search engine.As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical...
-
Customer Support Representative
Há 2 dias
Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroWe are seeking a highly skilled and empathetic Customer Support Representative to join our Umbrella Functional Consulting & Support Team. As a key member of our team, you will be the first point of contact for our customers, providing exceptional support and resolving any issues that may arise.ResponsibilitiesManage reservations via email and phone, ensuring...
-
Italian-speaking Customer Service Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Customer Labs Tempo inteiroItalian-speaking Customer Service Specialist (Search Engine)Workster supports a leading BPO player in the industry in their pursuit to increase their Italian-speaking Customer Service Team for the world's largest search engine.As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical...
-
Customer Support Ambassador
Há 3 dias
Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroJob DescriptionWe are seeking a highly skilled and empathetic Customer Support Guest to join our team at Umbrella Functional Consulting & Support Team. As a key member of our customer-facing support team, you will be responsible for managing reservations via email and phone, handling requests and complaints with professionalism and care.The ideal candidate...
-
Customer Support Representative
Há 3 horas
Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroAs a valued member of the Umbrella Functional Consulting & Support Team, you will play a pivotal role in delivering exceptional customer experiences for our clients.About the RoleWe are seeking an ambitious and results-driven French-speaking Customer Support Specialist to join our dynamic team. The ideal candidate will be responsible for providing top-notch...
-
French-Speaking Customer Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroAre you sure you want to apply for this vacancy without completing your profile? Update your profile here.Lisbon, PortugalFrench-Speaking Customer Support SpecialistWorkster Recruitment is partnering with a top multinational technology firm to hire a French-speaking Customer Support Agent for their Lisbon office.Your Tasks:Communicate with customers using...
-
Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroAre you sure you want to apply for this vacancy without completing your profile? Update your profile here.Lisbon, PortugalFrench-Speaking Customer Support SpecialistWorkster Recruitment is partnering with a top multinational technology firm to hire a French-speaking Customer Support Agent for their Lisbon office.Your Tasks:1. Communicate with customers using...
-
Dutch Speaking Customer Support
Há 4 dias
Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroReference: COLIWe offerHealth Insurance & Life Insurance & Family Plan (Spouse and Children)Relocation package: refund of up to 2000 euros with the first payslip, assistance in finding accommodation, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit)Meal allowance: 7.63 € per day of work, paid in 11 instances on a...
-
Dutch speaking customer support
3 semanas atrás
Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroReference: COLIWe offerHealth Insurance & Life Insurance & Family Plan (Spouse and Children) Relocation package: refund of up to 2000 euros with the first payslip, assistance in finding accommodation, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit) Meal allowance: 7.63 € per day of work, paid in 11 instances on a...
-
Dutch speaking customer support
1 semana atrás
Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroReference: COLIWe offer Health Insurance & Life Insurance & Family Plan (Spouse and Children) Relocation package: refund of up to 2000 euros with the first payslip, assistance in finding accommodation, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit) Meal allowance: 7.63 € per day of work, paid in 11 instances on...
-
Multilingual Guest Support Associate
Há 3 dias
Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroCompany OverviewAt Umbrella Functional Consulting & Support Team, we pride ourselves on providing exceptional customer experiences. Our diverse team of experts is dedicated to delivering high-quality solutions that meet the unique needs of our clients.We offer a dynamic work environment, opportunities for growth and development, and a competitive benefits...
-
Global Customer Advocate
1 semana atrás
Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroWe are looking for a Global Customer Advocate to join our team at Umbrella Functional Consulting & Support Team. As a key member of our team, you will be responsible for ensuring customer satisfaction and providing professional customer support.ResponsibilitiesCommunicate with customers using various channels (telephone, email and chat)Ensure customer...
-
Umbrella Functional Consulting
Há 3 dias
Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroJob SummaryThis is an exceptional opportunity to join the Umbrella Functional Consulting & Support Team as a Multilingual Guest Support Associate. The successful candidate will provide top-notch customer service to our clients, leveraging their advanced communication and interpersonal skills to deliver outstanding results.You will work on a variety of tasks,...
-
customer support
4 semanas atrás
Lisboa, Lisboa, Portugal Randstad Tempo inteiroAre you fluent in German and have a good knowledge of English?Do you have experience in customer support?Do you enjoy communicating with people on a daily basis?Are you a problem solver?Are you the go-to person for tech support among your family and friends? If you answered yes, we have an exciting opportunity for youWe're looking for dedicated people to...
-
International Customer Service Associate
1 dia atrás
Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroAre you looking for a challenging and rewarding role that utilizes your French language skills? We have an exciting opportunity for a French-speaking customer support specialist to join our team in Lisbon.About the Role:This is a unique chance to work with a top multinational technology firm, providing excellent customer support and contributing to their...
-
Umbrella Functional Consulting
Há 2 dias
Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroWe are seeking a Native Dutch Customer Care Specialist to join our team at Umbrella Functional Consulting & Support Team. As a key member of our team, you will provide exceptional customer support and service, working closely with customers to resolve their queries and concerns.About the RoleIn this role, you will:Manage reservations via email and phone,...
-
Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroAbout the Role:">We are seeking a highly skilled Customer Support Agent to join our team at the Umbrella Functional Consulting & Support Team. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving technical issues for clients.">Key Responsibilities:">">Provide timely and effective support to...
-
French Language Support Representative
1 dia atrás
Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroWe are seeking a French-speaking customer support specialist to join our Umbrella Functional Consulting & Support Team in Lisbon. This role involves communicating with customers through various channels, ensuring their satisfaction, and providing professional support.Key Responsibilities:Communicate effectively with customers via telephone, email, and...
-
Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroJob Description:">The Umbrella Functional Consulting & Support Team is seeking a talented Customer Support Agent to join our team. In this role, you will be responsible for providing top-notch customer support, communicating effectively with clients, and collaborating with internal teams to resolve complex issues.">Key Qualifications:">">Excellent...
