German Speaking Trainer

2 meses atrás


Lisboa, Portugal Recruitment Direct Tempo inteiro

German Speaking Trainer – Call Centre Riga, Latvia €2000 gross per month This job posting for a GermanSpeaking Trainer in Riga, Latvia, provides an overview of the responsibilities and the qualifications required for the role, specifically within a call centre setting. Here's a detailed breakdown of key elements: Job Overview: The role is essential for: Training Delivery : Conducting training sessions for new hires (both pre-process and process training) to ensure they are ready for their roles. Upskilling and Knowledge Enhancement : Continuously updating teams on project knowledge using various effective learning methods to boost overall performance. Monitoring and Improvement : Running post-knowledge tests (PKTs) and gathering evidence to assess and improve knowledge retention. Supporting Operational Excellence : Contributing to the organization's goals by ensuring the workforce is skilled and informed, thus maintaining high service standards. Experience Required: To qualify, candidates must have: Language Proficiency : Advanced German (C1 level) and strong English (B2 or better) for both verbal and written communication. Relevant Work Experience : At least 2 years of experience as a Trainer, preferably within customer service environments in fintech or banking. Communication Skills : Strong interpersonal and communication skills, along with experience working collaboratively in teams. Customer Service Knowledge : Background in managing customer service programs (retail experience is a plus). Presentation Skills : Proven ability to deliver effective presentations and trainings. Organizational and Planning Skills : Ability to organize and manage training schedules effectively. Group Dynamics Awareness : Understanding diversity within teams and how to manage group dynamics. Tech-Savviness : Competence in MS Office applications like Word, Excel, and PowerPoint. Analytical and Results-Oriented Approach : Ability to analyze performance data and strive for measurable results. This position offers a salary of €2000 gross per month and is aimed at individuals with a strong training background, customer service experience, and fluency in German and English, specifically within the financial services industry. #J-18808-Ljbffr


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