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Graduate Customer Success Manager
Há 1 mês
.The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts.
Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering.
Through a clear understanding of their customer's objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap.We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.Location: This role will be based remotely worldwide.What your day will look likeA strong focus on supporting customers by finding solutions to ticket requests.Enrich documentation about problem solving, Q&A, onboarding materials.Drive campaigns targeting multiple customers through digital touch-points and activities.Identify high potential as well as high risk customers from newly onboarded users or customers.Onboard new customers and introduce them to our products and support processes.
Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.Engage with your portfolio of customers to ensure risk identification.Collect feedback from customers and format them for review by the product team.What we are looking for in youCustomer-facing experience.An empathetic individual with a natural drive to help others.Passion for technology, infrastructure and Ubuntu in particular is a must.Excellent presentation skills.Strong organisational skills, ability to structure and constantly update documentation.A team player capable of interacting with all departments internally.Additional skills that you might also bring1.
We at the Customer Success team strongly appreciate various languages
Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English, please inform usWhat we offer youWe consider geographical location, experience, and performance in shaping compensation worldwide.
We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance.
In addition to base pay, we offer a performance-driven annual bonus.
We provide all team members with additional benefits, which reflect our values and ideals.
We balance our programs to meet local needs and ensure fairness globally
