Customer Support Specialist
4 semanas atrás
.Customer Support Specialist - German Speaker Aircall is a place where voices are valued. Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 18,000+ customers (and growing) to make authentic, human connections. Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued. Whatever your background, wherever you're from – we want you to join the conversation. Let's talk. About the role : As a Customer Support Specialist, you'll be an advocate for our customers and the heart of Aircall by efficiently identifying, promoting product education, recommending technical solutions and guiding product users through features and functionalities. This way, you'll also help other businesses achieve their goal. In doing so, you're a key player in growing Aircall. You will closely work with the global support team on a daily basis to ensure that technical issues are addressed and resolved promptly to ensure customer satisfaction at all times. This role is a remote position in Portugal Your role at Aircall : Impact : You'll work closely with our clients to identify, solve, escalate and advise them on their questions and concerns. Our customers are people, not accounts. Day to day, your interactions with our customers directly impact their ability to run their teams efficiently. You serve as their advocate at Aircall. Teamwork : Aircall is a fast-growing, global team of ambitious, passionate, and dedicated professionals all here to work towards a common goal. You can expect a great deal of support, transparency, and collaboration on a daily basis. There is an amazing opportunity to learn from some of the best people in the industry. Growth Opportunity : Frontline Support is a front-row seat at all things in Aircall. Members of our team have successfully transitioned to Client Services (Onboarding, CSM, etc.), Engineering, Product, and various other roles within the organization. Learning : Aircall strongly encourages learning opportunities for our teammates in an effort to develop individual careers and simultaneously support our clients. As Aircall's business continues to grow, you will find many opportunities to continue learning and developing in your role and beyond. What you need to succeed in this role : Ideally 1 + year of experience in a SaaS B2B customer support role or transferable experience/skills Fluency in English & German is mandatory
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French-Speaking Customer Support Specialist
2 meses atrás
Lisboa, Portugal Customer Labs Tempo inteiroAre you sure you want to apply for this vacancy without completing your profile? Update your profile here. Lisbon, Portugal French-Speaking Customer Support Specialist Workster Recruitment is partnering with a top multinational technology firm to hire a French-speaking Customer Support Agent for their Lisbon office. Your Tasks: Communicate with customers...
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French-Speaking Customer Support Specialist
2 meses atrás
Lisboa, Portugal Customer Labs Tempo inteiroAre you sure you want to apply for this vacancy without completing your profile? Update your profile here.Lisbon, Portugal French-Speaking Customer Support Specialist Workster Recruitment is partnering with a top multinational technology firm to hire a French-speaking Customer Support Agent for their Lisbon office.Your Tasks:Communicate with customers using...
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French-Speaking Customer Support Specialist
2 meses atrás
Lisboa, Portugal Customer Labs Tempo inteiroAre you sure you want to apply for this vacancy without completing your profile? Update your profile here.Lisbon, PortugalFrench-Speaking Customer Support SpecialistWorkster Recruitment is partnering with a top multinational technology firm to hire a French-speaking Customer Support Agent for their Lisbon office.Your Tasks:Communicate with customers using...
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Customer Support Specialist
2 meses atrás
Lisboa, Portugal Customer Labs Tempo inteiroPosition: Dutch/Flemish Customer Support Specialist Location: Lisbon, Portugal Employment type: Full-time DUTIES AND RESPONSIBILITIES: Assist customers of a video streaming platform using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat) Identify issues the clients are facing, handle complaints, provide solutions...
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Customer Support Specialist
2 meses atrás
Lisboa, Portugal Customer Labs Tempo inteiroPosition: Dutch/Flemish Customer Support SpecialistLocation: Lisbon, PortugalEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Assist customers of a video streaming platform using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat)Identify issues the clients are facing, handle complaints, provide solutions and...
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German-Speaking Customer Support Specialist
3 semanas atrás
Lisboa, Portugal Software & Support Media Gmbh Tempo inteiroGerman-Speaking Customer Support Specialist Workster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform. Your Tasks: Communicate with customers using...
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German-Speaking Customer Support Specialist
2 semanas atrás
Lisboa, Portugal Software & Support Media Gmbh Tempo inteiroGerman-Speaking Customer Support Specialist Workster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform.Your Tasks:Communicate with customers using...
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German-Speaking Customer Support Specialist
3 semanas atrás
Lisboa, Portugal Software & Support Media Gmbh Tempo inteiroGerman-Speaking Customer Support SpecialistWorkster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform.Your Tasks:Communicate with customers using various...
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Customer Support Agent
3 semanas atrás
Lisboa, Portugal Customer Labs Tempo inteiroPosition: German Customer Support Agent (Video streaming)Location: Lisbon, PortugalEmployment type: Full-time DUTIES AND RESPONSIBILITIES: Communicate with customers using various channels (telephone, email and chats) Ensure customer satisfaction and provide professional customer support Handle customer complaints, provide appropriate solutions and...
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Italian-Speaking Customer Service Specialist
3 semanas atrás
Lisboa, Portugal Customer Labs Tempo inteiroItalian-speaking Customer Service Specialist (Search Engine)Workster supports a leading BPO player in the industry in their pursuit to increase their Italian-speaking Customer Service Team for the world's largest search engine.As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical...
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Customer Support Specialist
2 meses atrás
Lisboa, Portugal Customer Labs Tempo inteiroPosition: Dutch/Flemish Customer Support SpecialistLocation: Lisbon, PortugalEmployment type: Full-timeDUTIES AND RESPONSIBILITIES: Assist customers of a video streaming platform using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat) Identify issues the clients are facing, handle complaints, provide solutions...
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German-Speaking Customer Support Specialist
3 meses atrás
Lisboa, Portugal Software & Support Media Gmbh Tempo inteiroGerman-Speaking Customer Support SpecialistWorkster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform. Your Tasks: Communicate with customers using...
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Italian-Speaking Customer Service Specialist
3 semanas atrás
Lisboa, Portugal Customer Labs Tempo inteiroItalian-speaking Customer Service Specialist (Search Engine)Workster supports a leading BPO player in the industry in their pursuit to increase their Italian-speaking Customer Service Team for the world's largest search engine.As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical...
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Italian-Speaking Customer Service Specialist
3 semanas atrás
Lisboa, Portugal Customer Labs Tempo inteiroItalian-speaking Customer Service Specialist (Search Engine) Workster supports a leading BPO player in the industry in their pursuit to increase their Italian-speaking Customer Service Team for the world's largest search engine. As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical...
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Customer Support Agent
3 semanas atrás
Lisboa, Portugal Customer Labs Tempo inteiroPosition: German Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time DUTIES AND RESPONSIBILITIES: Communicate with customers using various channels (telephone, email and chat) Ensure customer satisfaction and provide professional customer support Handle customer complaints, provide appropriate solutions and alternatives within the...
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Customer Support Agent
3 semanas atrás
Lisboa, Portugal Customer Labs Tempo inteiroPosition: German Customer Support AgentLocation: Lisbon, PortugalEmployment type: Full-timeDUTIES AND RESPONSIBILITIES: Communicate with customers using various channels (telephone, email and chat) Ensure customer satisfaction and provide professional customer support Handle customer complaints, provide appropriate solutions and alternatives within the time...
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Customer Support Agent
3 semanas atrás
Lisboa, Portugal Customer Labs Tempo inteiroPosition: German Customer Support AgentLocation: Lisbon, PortugalEmployment type: Full-timeDUTIES AND RESPONSIBILITIES: Communicate with customers using various channels (telephone, email and chat) Ensure customer satisfaction and provide professional customer support Handle customer complaints, provide appropriate solutions and alternatives within the time...
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Italian-Speaking Customer Service Specialist
2 semanas atrás
Lisboa, Portugal Customer Labs Tempo inteiroItalian-speaking Customer Service Specialist (Search Engine) Workster supports a leading BPO player in the industry in their pursuit to increase their Italian-speaking Customer Service Team for the world's largest search engine.As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical...
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Italian-Speaking Customer Service Specialist
2 meses atrás
Lisboa, Portugal Customer Labs Tempo inteiroItalian-speaking Customer Service Specialist (Search Engine)Workster supports a leading BPO player in the industry in their pursuit to increase their Italian-speaking Customer Service Team for the world's largest search engine.As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical...
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Customer Support Specialist
3 meses atrás
Lisboa, Portugal Cluster OSL Tempo inteiro**Join the Revolution as a Customer Support Specialist at Cluster!** We go beyond the ordinary - not just a company; we're a thriving community on a mission to elevate our team and conquer new horizons. Since our humble beginnings in 2020 with three passionate minds, we've evolved into a powerhouse of 300+ experts in Lisbon, and now, our magic extends to...
