Partner Technical Advisor
2 semanas atrás
OverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience.In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.In Modern Work (MW), we help our customers get and stay productive with Microsoft 365 product families.We are looking for an individual who is a service delivery focused subject matter expert.As a Partner Technical Advisor - MS Teams, you will be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance.You will provide in-depth technical & subject matter expertise for one or more products, services or scenarios all while driving delivery excellence in a collaborative environment to achieve superior customer outcomes.Your primary accountability is to the support staff and managers on the teams you work with.This opportunity enables and promotes career growth as a recognized technical SME.This role is flexible in that you can work up to 100% from home.Microsoft's mission is to empower every person and every organization on the planet to achieve more.As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.QualificationsRequired QualificationsPrevious experience in system development, network operations, software support, IT, consulting or technical troubleshooting experiencePrevious experience with product, customer support AND/OR technical supportAbility to meet Microsoft, customer and / or government security screening requirements are required for this role.These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.Responsibilities• Team Readiness & Development – you will assess the technical and professional capabilities of support staff and assist in developing training plans to address identified gaps.• Case Management (Delivery Excellence) – you will perform case reviews to ensure process compliance.• Managing Collaborative Activities – mentor engineers on effective collaboration (cross-team and cross-technologies/lines of business) and quality case handling standards.• Supportability Activities – you will contribute to customer self-help and volume deflection initiatives.• Process Improvement – you analyze trends (e.g., case types, volumes) and collaborate with stakeholder teams to provide product and process improvement feedback.Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect
-
Partner Technical Advisor
3 semanas atrás
Lisboa, Lisboa, Portugal Microsoft Tempo inteiroOverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...
-
Partner Technical Advisor for Data
3 semanas atrás
Lisboa, Portugal Microsoft Tempo inteiro**Responsibilities**: As an Partner Technical Advisor (PTA), you will be an important member of the Customer Service and Support (CSS) Data and AI Support Team and a virtual member of the Cognitive Services (Azure OpenAI) & AML Product Group. You will have the following key responsibilities: - Technically Manage a team of 20 support engineers from Delivery...
-
Partner Technical Advisor
3 semanas atrás
Lisboa, Portugal AxiansPT Tempo inteiroAt AXIANS we are looking for the right talent, for the right place. We work daily to engage our people in a collaborative and inclusive environment, with a culture of proximity. Also, part of our culture is our concern for the environment and the implementation of social and environmental corporate responsibility actions. This is your opportunity to join an...
-
Partner Technical Advisor
Há 1 mês
Lisboa, Portugal Microsoft Tempo inteiroWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Partner Technical Advisor
3 semanas atrás
Lisboa, Lisboa, Portugal Microsoft Tempo inteiroWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
German Technical Support Advisor For Medical Devices
3 semanas atrás
Lisboa, Lisboa, Portugal Talingual Tempo inteiroGerman Technical Support Advisor for Medical Devices Are you ready to take on your next challenge in the amazing city of Lisbon? We are looking for fluent GERMAN speakers who would like to work in an international environment. This position will be for our client – a global outsourcing partner - and is based in their offices in the beautiful city of...
-
Partner Technical Advisor
4 semanas atrás
Lisboa, Portugal Microsoft Tempo inteiroWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Partner Technical Advisor
3 semanas atrás
Lisboa, Lisboa, Portugal Microsoft Tempo inteiroWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Greek Speaking Technical Support Advisor Lisbon, Portugal
3 semanas atrás
Lisboa, Lisboa, Portugal Talingual Tempo inteiroGreek speaking Technical Support Advisor Role: Greek speaking Technical Support Advisor Working hrs: 40 hrs p/week between Monday to Friday – 8 am to 5 pm Relocation: flight reimbursement + subsidised room in company apartment in Lisbon for rent of 280 euro p/m The Company Our client is a global outsourcing partner - they currently operate in over 35...
-
Partner Technical Advisor
3 semanas atrás
Lisboa, Lisboa, Portugal Microsoft Tempo inteiroWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
English Technical Advisor
Há 1 mês
Lisboa, Portugal Atlean World Tempo inteiro**Atlean World is recruiting an English Technical Advisor to work in Lisbon, Portugal.** **Why a Technical Advisor role is great for your professional and personal development**: **Live in a great city like Lisbon Integrate a multicultural environment and meet people from all around the world** **Represent a worldwide brand** **Be able to achieve a great...
-
Spanish Technical Advisor
Há 1 mês
Lisboa, Portugal Atlean World Tempo inteiroAtlean World is recruiting an Spanish Technical Advisor to work in Lisbon, Portugal. **Why a TeAtlean World is recruiting an Spanish Technical Advisor to work in Lisbon, Portugal.** **Why a Technical Advisor role is great for your professional and personal development**: **Live in a great city like Lisbon Integrate a multicultural environment and meet...
-
Technical Support Advisor
3 semanas atrás
Lisboa, Lisboa, Portugal Grabjobs Portugal Tempo inteiroWe are looking to hire an energetic Technical Support Advisor (French market) to join our vibrant team at in Lisboa.Growing your career as a Full Time Technical Support Advisor (French market) is a terrific opportunity to develop competitive skills.If you are strong in teamwork, creativity and have the right initiative for the job, then apply for the...
-
Partner Technical Consulting, Security
3 semanas atrás
Lisboa, Lisboa, Portugal Microsoft Tempo inteiroOverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...
-
Technical Customer Advisor
3 semanas atrás
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroYou want to be part of a multicultural team in a company which works alongside well-known brands?You want to relocate to the beautiful capital of Portugal – Lisbon?Then this could be the perfect opportunity for you to have your experience of a lifetimeYour responsibilities and impact as Technical Customer Advisor: Provide support on customers by responding...
-
English Technical Advisor
2 semanas atrás
Lisboa, Portugal Atlean World Tempo inteiroAtlean World is recruiting an English Technical Advisor to work in Lisbon, Portugal. **Why a Technical Advisor role is great for your professional and personal development**: - Live in a great city like Lisbon Integrate a multicultural environment and meet people from all around the world - Represent a worldwide brand - Be able to achieve a great career...
-
Spanish Technical Advisor
Há 1 mês
Lisboa, Portugal Atlean World Tempo inteiroAtlean World is recruiting an Spanish Technical Advisor to work in Lisbon, Portugal. **Why a Technical Advisor role is great for your professional and personal development**: - Live in a great city like Lisbon Integrate a multicultural environment and meet people from all around the world - Represent a worldwide brand - Be able to achieve a great career...
-
English Technical Advisor
3 semanas atrás
Lisboa, Lisboa, Portugal Atlean World Tempo inteiroAtlean World is recruiting an English Technical Advisor to work in Lisbon, Portugal.Why a Technical Advisor role is great for your professional and personal development:Live in a great city like Lisbon Integrate a multicultural environment and meet people from all around the worldRepresent a worldwide brandBe able to achieve a great career development in a...
-
English Technical Advisor
2 semanas atrás
Lisboa, Portugal Atlean World Tempo inteiroAtlean World is recruiting an English Technical Advisor to work in Lisbon, Portugal. **Why a Technical Advisor role is great for your professional and personal development**: - Live in a great city like Lisbon Integrate a multicultural environment and meet people from all around the world - Represent a worldwide brand - Be able to achieve a great career...
-
Spanish Technical Advisor
2 semanas atrás
Lisboa, Portugal Atlean World Tempo inteiroAtlean World is recruiting an Spanish Technical Advisor to work in Lisbon, Portugal. **Why a Technical Advisor role is great for your professional and personal development**: - Live in a great city like Lisbon Integrate a multicultural environment and meet people from all around the world - Represent a worldwide brand - Be able to achieve a great career...
