Partner Technical Advisor

3 semanas atrás

Lisboa, Portugal AxiansPT Tempo inteiro

At AXIANS we are looking for the right talent, for the right place. We work daily to engage our people in a collaborative and inclusive environment, with a culture of proximity. Also, part of our culture is our concern for the environment and the implementation of social and environmental corporate responsibility actions.

This is your opportunity to join an international project, with a client that needs you to meet the challenges of digital transformation.

**THE ROLE**
We are looking for a #TechTalent to perform duties as a Partner Technical Advisor.

**WHAT YOU'LL DO**
- Provide technical and SME coaching for Delivery Partner (DP) Engineers/Advocates.
- Partner with the Support Delivery Manager (SDM) and CSS Training teams to address any readiness gaps, ensuring findings and remediations shared across Delivery Partners and LOBs, as applicable.
- Own case management duties (incoming inspection, escalations, tech reviews/triage, wellness, reduced time to... measures).
- Provide Readiness Content (identify need for and create content; contribute to readiness efforts where you are the Subject Matter Expert (SME)).
- Manage collaboration activities (reactive, proactive, cross-team for complex cases, overall process).
- Contribute to Supportability activities (case analysis and case pattern recognition, deflection initiatives, and other Supportability improvements working with Stakeholders like Supportability Program Managers).
- Release Management and Deployment for Delivery Partners (ensure it happens, do not own directly).
- As a technical/program SME, collaborate with all stakeholders to identify and recommend technical/program process and tool opportunities, leading with innovation within their scope and prioritizing needs when beyond.
- Provide Frontline Technical or Sales Operations Oversight to Delivery Partners.

**WHAT WE'RE LOOKING FOR**
- Bachelor’s degree in Computer science, Engineering, Math, or equivalent’s experience.
- Experience - Technical proficiency in and learning attitude toward Azure technologies; previous experience as a member of one of the Azure Subscription Management and Billing Area.
- Proven ability to lead people to achieve success.
- Familiarity with Azure and/or compete cloud products.
- Strong customer service, communication, problem-solving and interpersonal skills.
- Problem-solving skills.
- Self-motivation and an ability to use initiative.
- Self-motivated and directed.
- Proven ability leading people to achieve success.
- Capacity to deal with difficult customers and ability to thrive in ambiguity.
- English Language: fluent in reading, writing, and speaking.
- **WHAT WE CAN OFFER YOU**

**Opportunities for career advancement**
By integrating large Axians projects, you can undertake training and certifications in various technology areas that will help you increase your expertise.

**Professional development in international markets**
With the international projects we have for you, you will be put to the test, gaining experience, proving your worth and becoming good at what you do.

**Challenging challenges of great dimension**
We offer you tailor-made challenges that will allow you to develop skills in the area you want the most and, who knows, become an expert.

**Support in professional and personal development**
Benefit from Axians' offer that includes a Friend Get a Friend plan, as well as progression in the company through a career plan.

**Do you think this position is right for you?**

Learn more about Axians

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