Land Programs Manager

5 meses atrás

Lisboa, Portugal Mysticcruises Tempo inteiro

Land Programs Manager (M/F) - Seagoing Position Full-time
Mystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world. We provide a five-star service that brings our guests up close and personal with the beauty of nature, from Antarctica to the Arctic region, Northern Europe to the Mediterranean. Our ships are designed to sail into landmark cities and small, exclusive ports that larger vessels cannot reach, providing our guests with unforgettable experiences.
At Mystic Cruises, we are committed to environmental sustainability and have implemented innovative technologies on our ships to minimize our impact on the environment. We also believe in the value of our employees and encourage them to share their thoughts and ideas, fostering a culture of creativity and innovation.
If you are passionate about travel, committed to sustainability, and eager to contribute your ideas to a team that values collaboration and innovation, then Mystic Cruises might be the perfect place for you. We are looking for talented individuals who want to be a part of our DNA and help us continue to provide exceptional experiences to our guests. Together Cruising the World Come join us
Responsibilities Recommend and sell tour activities to Guests to enhance their shore side experience and provide suggestions regarding all ports of call;
Responsible for the daily dispatching of tours and coaches in each port of call;
Prepare items such as tour packages, briefing materials, and manifests to ensure tours run according to Guest satisfaction;
Escort and participate on tours to ensure they operate to the Guest's and Mystic Cruise's standards;
Assist with the daily Tour office operation, ensuring the desk is manned at all times when the office is open;
Answer Guests' questions regarding tours, ports, or individual private requests in a courteous and professional manner;
Create Port Description sheets for each port of call, containing updated information regarding attractions, opening hours, and logistics;
Conduct research, write, and record lectures for broadcasting, including significant sights and touring options along with corresponding pictures;
Provide Guests with updated information regarding tours (such as changes and cancellations) in a timely manner;
Send out Tour Order Forms to all In Transit Guests prior to the upcoming cruise, along with a letter containing information on the turnaround port;
Liaise with relevant Department Heads about the number of Guests participating on tours;
Report any Maintenance issues in work areas in a timely manner and ensure work orders are followed up on;
Adhere to all Company Policies and Procedures, Manuals, and Directives;
Other responsibilities as assigned.
Minimum Requirements College Degree/Diploma beneficial;
Hotel or Tourism School beneficial;
Minimum of two (2) years' experience in a similar position ashore or one (1) year experience onboard a cruise ship in a similar position required;
Additional training such as TV lecturing skills and live lecturing skills beneficial;
Fluency in written and spoken English required;
Advanced to Professional German skills required; additional foreign language skills are a plus;
Excellent interpersonal and public communication skills;
Very good administrative skills (proficient in Outlook, Word, and Excel);
Strong organizational skills and the ability to multitask;
Ability to interact with all levels of people;
Ability to remain calm under pressure;
Service-minded with an outgoing, charming, and friendly personality.
Safety Responsibilities Practice Safe Lifting Techniques at all times;
Be familiar with Ship's Emergency plans;
Be familiar with Safe Working Practices.
Emergency Duties Follow instructions on Safety Card;
Participate in Guest/Crew Lifeboat Drills as per instructions;
Other safety responsibilities as assigned.
Team Communication and Meetings Attend meetings with the Cruise Director and Hotel Manager.

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