Customer Specialist For A Social Media Brand

2 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Job Title: Customer Experience Representative We are seeking a highly skilled and fluent French speaker to join our team as a Customer Experience Representative for a Social Media brand.
Your primary responsibility will be to support small and medium-sized businesses (SMBs) in their growth across multiple channels, including chat, email, and phone.
You will assist SMB clients with self-service advertising products in the online and digital advertising space, providing pre- and post-sales support.
Deliver product and tool support, enhancing the overall customer experience.
Key Responsibilities: Support SMB clients in their growth across multiple channels.
Assist clients with self-service advertising products.
Deliver product and tool support.
Identify trends and address issues that impact multiple SMB clients.
Resolve customer inquiries efficiently.
Requirements: Native-level proficiency in written and spoken French.
Fluency in English at a B2 level or higher (mandatory).
Knowledge of online advertising products and social media platforms.
At least one year of experience in a customer service-related role is a plus.
Strong communication skills, including verbal, written, and listening abilities.
Benefits: Salary Options: With free accommodation (shared flat, all bills included): €1,050 gross/month.
Without accommodation: €1,250 gross/month.
Relocation Support for International Applicants: Reimbursement of initial flight costs to Lisbon.
Airport pick-up upon arrival.
Annual return flight to your home country (within the EU).
Assistance with paperwork, opening a bank account, and settling in.
Health insurance from the first day of employment.
Access to free Portuguese language courses, sports activities, and organized events.



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