Customer Service Assistant
4 semanas atrás
Customer Service Technician (M / F / D)
Águeda/ Lisboa/ Porto
REGIME: Presencial, 40 horas semanais.
FUNÇÕES
O Customer Service Technician definirá e executará o atendimento dos pedidos de clientes seguindo os procedimentos administrativos aplicáveis e as diretrizes do responsável, com o objetivo de proporcionar um atendimento eficaz e de excelência; reportando diretamente à Direção de Comercial.
RESPONSABILIDADES Realizar o atendimento telefónico dos clientes para conhecer o motivo da sua chamada e oferecer uma resposta eficaz.Realizar o processamento das encomendas, confirmação de consultas através de proformas e documentação de expedição no menor tempo possível; com o objetivo de que o cliente receba a encomenda no prazo estabelecido.Rever o estado das encomendas e suas possíveis incidências para garantir que os prazos de entrega estabelecidos sejam cumpridos.Controlar as incidências originadas nas expedições para conseguir reduzir ao máximo o prazo de entrega da encomenda.Controlar as devoluções de produtos dos clientes para realizar o reembolso correspondente.Realizar a faturação e pedido de reembolsos (em caso de incidências, preço e/ou descontos) para agilizar todo o processamento desses documentos.Realizar o acompanhamento dos pagamentos em atraso e das dívidas vencidas para garantir que o cliente pague essas faturas.Colaborar com o Técnico Comercial na definição do pedido (identificação de referências, alternativas de produtos) para ter capacidade de resposta no menor prazo possível.Realizar o envio de propostas, bem como o seu acompanhamento posterior, para garantir que os clientes coloquem a encomenda.Controlar toda a documentação gráfica comercial (catálogos, amostras, tabelas, etc.) para o seu posterior envio aos clientes.Realizar o arquivo de toda a documentação comercial (relativa a clientes e encomendas) com o objetivo de a manter organizada e de fácil acesso.Qualquer outra função adicional necessária e com relação direta com o próprio posto de trabalho. PERFIL DO CANDIDATO Formação: Qualificação mínima necessária: 12º anoQualificação preferencial: licenciatura em área adequada Conhecimentos adicionais: Conhecimento de produtos de segurança mecânicas, eletromecânicas e eletrónicas;Conhecimento do setor da construção.Inglês e espanhol (valorizado) Experiência: Desejavelmente com experiência em posição semelhante em empresas industriais ou de intensas expedições de produtos. Características pessoais: Capacidade de comunicação e relacionamento e gestão de conflitos;Capacidade de planeamento, organização, flexibilidade, dinamismo e proatividade;Pontualidade e sentido de compromisso We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
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