Operations Customer Expert I Spanish Market

4 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Are you passionate about customer service and ready to take on a dynamic role that blends customer support and sales?
Join us for a rewarding career where innovation, quality, and people are at the heart of everything we doRole and Responsibilities:As an Operations Customer Expert I, you will:Provide excellent customer support for the Spanish market.Handle customer service tasks, manage claims, and perform cross-selling.Communicate effectively via voice and email, ensuring top-tier service delivery.Requirements:Minimum of 6 months of experience in customer service and sales (preferred).Strong ability to manage communication through voice and email efficiently.Proficiency in Spanish (essential) a near-native or native level with B2 EnglishAbility to work with new software programs and adapt to technology.A valid residence card for Portugal OR a EU member state passport (a MUST)Working Hours:- Full-time role: 40 hours per week (8 hours a day, plus 1 hour lunch break).- Shifts are rotational, from Monday to Friday, between 7:30 AM and 5:00 PM.Training:Intensive 12-day training to equip you with all the knowledge needed for success.Training is conducted in English, with daily working hours of 8 hours.Completion of training is required with at least 85% accuracy on the final test.Trial Period:- 1-month trial period after the contract signing.
Performance during this period will impact the final decision for continued employment.Location:- Your workplace is located in Lisbon, Portugal, with convenient access to public transport.If you are passionate about delivering outstanding customer service and are excited to contribute to a leading industry, apply today to start your career with us#J-18808-Ljbffr



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