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Technical Service Manager
4 meses atrás
Responsibilities: - Status Report; - Customer management and meetings;
- First contact with the client, definition of the problem, diagnostic triage of the incident;
- Monitoring the Service Level Agreement;
- Coordination of the technical team;
- Coordination of work in the Competence Center.
Requirements:
- Bachelor's and/or Master's in Computer Science or similar;
- 5 or more year of professional experience as an IT Operations Management and/or Technical Project Manager;
- Experience/Knowledge in many types of technological solutions (i.e. CRM, Billing, Order Management, Middlewares);
- Good level of English (minimum, B2 level).
Nice to have:
- Experience within APM monitoring tools (Dynatrace / AppDynamics / Datadog / NewRelic);
- Experience with JIRA and/or ELK stack;
- Knowledge in Java troubleshooting and in Cloud environments (Azure/AWS);
- Advanced level in Excel (advanced formulas, database concepts)
- Good level of Spanish.
We offer:
- Integration in a dynamic, goal-oriented and cooperative team;
- Health Insurance extensible to the family;
- Crosser Assistance Program (Psychology, Psychossocial, Financial, Legal and Nutrition consultations);
- A well-structured Individual Development Plan (IDP);
- Career Plan transversal to the entire company;
- Monthly gym subscription;
- Team-building events.
