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TeamOverview:We are adynamic and innovative organization with a global presence, committed todelivering exceptional services through our ServiceNow platform.That platformplays a pivotal role in streamlining our innovation and operations, and we'reseeking an experienced IT Product Owner for Creator Workflows.PositionSummary:Asthe IT Product Owner Creator Workflows, you will be responsible todrive implementation of custom solutions on the platform together with an agileteam, and for enhancements of existing custom applications.If you'repassionate about ServiceNow, technology, collaboration, and making an impact,this role is for youKeyResponsibilities: Domain Expertise: Develop a deep understanding of Creator Workflows within the ServiceNow ecosystem.Stay informed about industry trends and best practices related to this domain.Product Vision and Roadmap: Define and communicate a clear product vision aligned with business objectives for a set of custom solutions, with a clear growth path of that feature domain.Collaborate with stakeholders to create and prioritize the product roadmap.Ensure alignment with organizational goals and user needs.Requirements Gathering and Prioritization: Elicit, document, and prioritize user stories and functional requirements.Work closely with cross-functional teams to ensure accurate and actionable requirements.Agile Leadership: Lead agile ceremonies, including sprint planning, backlog refinement, and daily stand-ups.Foster a collaborative environment and drive continuous improvement.Feature Delivery and Quality Assurance: Work closely with development teams to ensure timely and high-quality feature delivery.Conduct thorough testing and validation of new features.User Advocacy: Champion user needs and represent their interests throughout the product lifecycle.Gather feedback and iterate on features to enhance user satisfaction.Release Management: Coordinate product releases supported by a release manager, ensuring smooth deployment and minimal disruption.Collaborate with technical teams to address any issues promptly.Vendor Collaboration: Engage with external vendors as needed for product enhancements or integrations.Evaluate vendor solutions and make informed recommendations.Qualifications: Bachelor's degree in Computer Science, Information Systems, or a related field.Certified Scrum Product Owner (CSPO) or equivalent certification is a plus.ServiceNow Certification (e.g., Certified Implementation Specialist, Certified Application Developer) preferred.Experience working with a Scrum tool, ServiceNow preferred Proven experience as a Product Owner or similar role within an IT environment.Strong analytical, problem-solving, and communication skills.Ability to collaborate effectively across teams and influence stakeholders.
