Customer Advocate

Há 3 dias

Porto, Portugal Salvador Caetano Tempo inteiro

Acabaste de chegar ao mundo Caetano Baviera.Representamos 3 marcas automóvel: BMW, BMW Motorrad e MINI.Fazemos parte da Salvador Caetano e estamos sempre em movimento à procura dos melhores talentos.Criamos valor nos nossos negócios, de olhos postos no futuro, apostando na inovação e melhoria contínua.Esta pode ser a viagem que te fará chegar mais longe.Junta-te a nós pelo prazer de conduzir.Como é Ser Customer Advocate?- Gere a entrada e tratamento de reclamações de clientes (Vendas e Após-Venda) - Analisa e reporta KPIs relativos à satisfação dos clientes (Vendas e Após-Venda) - Comunica e sensibiliza as equipas tendo em conta o feedback dos clientes (Vendas e Após-Venda) - Identifica as não conformidades, comunica e trabalha com a equipa para determinar e implementar soluções corretivas eficazes - Colabora em conjunto com outros departamentos envolvidos de forma a garantir que os padrões de qualidade são cumpridos O que oferecemos: - Experiência prática e integração num ambiente de trabalho dinâmico e colaborativo - Oportunidade de aprender com profissionais experientes e qualificados - Possibilidade de crescimento e desenvolvimento profissional - Formação e desenvolvimento contínuo - Possibilidade de trabalhar num contexto dinâmico e numa área de negócio com impacto no mercado - Dia extra de férias - Seguro de saúde extensível ao agregado familiar - Atribuição de subsídios de apoio aos projetos de vida pessoal e familiar - Seguro de vida - Descontos na compra de viaturas representadas pela Salvador Caetano - Vantagens na aquisição de produtos/serviços em diversas áreas (lazer, tecnologia, bem-estar, educação…) O que valorizamos: - Interesse pela área de qualidade e apoio ao cliente e gosto pelo setor automóvel - Facilidade na consulta e análise de dados - Conhecimentos de Microsoft Excel - Capacidade de argumentação, resiliência e organização - Capacidade de comunicação e de empatia - Conhecimentos de Inglês (obrigatório) e Francês (preferencial) Na Salvador Caetano ajudamos as Pessoas a moverem-se.Na Salvador Caetano queremos contribuir para um futuro inclusivo e representativo.Acreditamos que a diversidade de talento empodera as nossas equipas, cria ambientes propícios à inovação e contribui para a evolução do negócio.Aqui incentivamos a diferença e incluímo-la.Independentemente da idade, género, etnia ou religião, promovemos a igualdade de oportunidades e garantimos a integração numa cultura baseada na dignidade e respeito por todas as pessoas.

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