![Salvador Caetano](https://media.trabajo.org/img/noimg.jpg)
Customer Advocate
Há 6 dias
Acabaste de chegar ao mundo Caetano Baviera. Representamos 3 marcas automóvel: BMW, BMW Motorrad e MINI. Fazemos parte da Salvador Caetano e estamos sempre em movimento à procura dos melhores talentos. Criamos valor nos nossos negócios, de olhos postos no futuro, apostando na inovação e melhoria contínua.
Esta pode ser a viagem que te fará chegar mais longe. Junta-te a nós pelo prazer de conduzir.
**Como é Ser Customer Advocate?**
- Gere a entrada e tratamento de reclamações de clientes (Vendas e Após-Venda)
- Analisa e reporta KPIs relativos à satisfação dos clientes (Vendas e Após-Venda)
- Comunica e sensibiliza as equipas tendo em conta o feedback dos clientes (Vendas e Após-Venda)
- Identifica as não conformidades, comunica e trabalha com a equipa para determinar e implementar soluções corretivas eficazes
- Colabora em conjunto com outros departamentos envolvidos de forma a garantir que os padrões de qualidade são cumpridos
**O que oferecemos**:
- Experiência prática e integração num ambiente de trabalho dinâmico e colaborativo
- Oportunidade de aprender com profissionais experientes e qualificados
- Possibilidade de crescimento e desenvolvimento profissional
- Formação e desenvolvimento contínuo
- Possibilidade de trabalhar num contexto dinâmico e numa área de negócio com impacto no mercado
- Dia extra de férias
- Seguro de saúde extensível ao agregado familiar
- Atribuição de subsídios de apoio aos projetos de vida pessoal e familiar
- Seguro de vida
- Descontos na compra de viaturas representadas pela Salvador Caetano
- Vantagens na aquisição de produtos/serviços em diversas áreas (lazer, tecnologia, bem-estar, educação )
**O que valorizamos**:
- Interesse pela área de qualidade e apoio ao cliente e gosto pelo setor automóvel
- Facilidade na consulta e análise de dados
- Conhecimentos de Microsoft Excel
- Capacidade de argumentação, resiliência e organização
- Capacidade de comunicação e de empatia
- Conhecimentos de Inglês (obrigatório) e Francês (preferencial)
**Na Salvador Caetano ajudamos as Pessoas a moverem-se.**
Na Salvador Caetano queremos contribuir para um futuro inclusivo e representativo. Acreditamos que a diversidade de talento empodera as nossas equipas, cria ambientes propícios à inovação e contribui para a evolução do negócio. Aqui incentivamos a diferença e incluímo-la. Independentemente da idade, género, etnia ou religião, promovemos a igualdade de oportunidades e garantimos a integração numa cultura baseada na dignidade e respeito por todas as pessoas.
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