Manager - Customer Experience Design
Há 3 dias
We have an exciting opportunity for you to join our team as a Manager - Customer Experience Design.
Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.
We are seeking an experienced and dynamic Manager for our Customer Experience Design team to lead the creation of exceptional, customer-centric experiences across all touchpoints. This role is responsible for overseeing the development of innovative strategies and designs that enhance customer satisfaction, loyalty, and engagement. The ideal candidate will have a strong background in customer experience (CX) strategy, design thinking, and team leadership. As the Manager of the Customer Experience Design team, you will collaborate closely with cross-functional teams, advocate for customer needs, and ensure the delivery of seamless, impactful solutions.
What you will be doing: Team Leadership and Development: Manages and mentors a team of CX designers, ensuring alignment of projects with strategic objectives.Customer Journey Mapping & Service Blueprints: Ensures we have end-to-end customer journey maps and detailed service blueprints which visualize the customer experience across all touchpoints, identifying areas of friction and opportunities for enhancement.Experience Innovation and Improvement: Identifies opportunities to optimize customer journeys, touchpoints, and service interactions through user experience (UX) research and new design concepts.Advocate for Customer Driven Design: Serve as a CX advocate, cascading customer driven design best practice and user-centric thinking through the organization.Continuous Improvement: Stays on top of latest user design and research trends to evolve and optimize our ways of working in this area.What do you bring with you: The ideal candidate would demonstrate:
Empathy & User-Centric Mindset: A deep understanding of and empathy for user needs, and how to translate this into actionable design improvements.Strategic Thinking: Can develop Customer Experience strategies to differentiate on key touch points and develop a unique experience identity which aligns to wider organizational strategic vision.Design Thinking and Problem Solving: Expertise in using design thinking methodologies and frameworks to solve complex customer experience challenges.Leadership and People Management: Proven experience in managing and developing high-performing design teams, fostering a collaborative culture.Stakeholder Management: Ability to navigate corporate environment and influence and inspire cross-functional teams and senior leadership.What do we offer:
• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year.
Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we're ready to invest in your development. Join FedEx.
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
#J-18808-Ljbffr
-
Manager - Customer Experience Design
4 semanas atrás
Porto, Portugal Fedex Tempo inteiro- We have an exciting opportunity for you to join our team as a Manager - Customer Experience Design Who we are: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories.We work every moment to deliver the most important package of someone's day.Our team of passionate people know their day-to-day...
-
Manager - Customer Experience Design
3 semanas atrás
Porto, Portugal Federal Express, Inc. Tempo inteiroWe have an exciting opportunity for you to join our team as a Manager - Customer Experience Design.Who we are:FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day. Our team of passionate people know their day-to-day...
-
Manager - Customer Experience Design
2 semanas atrás
Porto, Portugal Buscojobs Portugal Tempo inteiroWe have an exciting opportunity for you to join our team as a Manager - Customer Experience Design.Who we are:FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day. Our team of passionate people know their day-to-day...
-
User Experience Design Manager
Há 2 dias
Porto, Porto, Portugal Buscojobs Portugal Tempo inteiroJob SummaryWe are seeking an experienced User Experience (UX) Design Manager to lead the creation of exceptional customer-centric experiences across all touchpoints. This role is responsible for overseeing the development of innovative strategies and designs that enhance customer satisfaction, loyalty, and engagement.About UsFedEx is the largest express...
-
Customer Experience Design Manager
2 semanas atrás
Porto, Porto, Portugal Fedex Tempo inteiroAbout FedEx FedEx is the largest express transportation company in the world, connecting over 220 countries and territories. Our team of passionate people know their daily work delivers an outstanding experience to our customers.We are as diverse as the world we serve, with 530,000 team members strong. We love what we do, and we do it well. Job...
-
Strategic Customer Experience Design Lead
Há 21 horas
Porto, Porto, Portugal Federal Express, Inc. Tempo inteiroWe are seeking an experienced and dynamic professional to lead the creation of exceptional customer-centric experiences across all touchpoints at Federal Express, Inc. This role is responsible for overseeing the development of innovative strategies and designs that enhance customer satisfaction, loyalty, and engagement.Job DescriptionTeam Leadership and...
-
User Experience Manager
2 semanas atrás
Porto, Porto, Portugal Buscojobs Portugal Tempo inteiroWe are seeking a seasoned User Experience Manager to lead our Customer Journey Design team. Located in Portugal, this role is responsible for overseeing the development of innovative strategies and designs that enhance customer satisfaction, loyalty, and engagement.About the RoleThis position requires a strong background in customer experience (CX) strategy,...
-
Senior Customer Experience Manager
3 semanas atrás
Porto, Porto, Portugal Buscojobs Portugal Tempo inteiroAbout the RoleWe are seeking a highly skilled Senior Customer Experience Manager to lead our customer service team in delivering exceptional experiences for our global customers.
-
Senior Experience Design Lead
Há 21 horas
Porto, Porto, Portugal Fedex Group Tempo inteiroWe are seeking a seasoned Senior Experience Design Lead to join our Customer Experience Design team at FedEx, a global leader in transportation and logistics.About the RoleThis is a challenging opportunity for an experienced design professional to lead the creation of exceptional customer experiences across all touchpoints. As Senior Experience Design Lead,...
-
User Experience Design Associate
4 semanas atrás
Porto, Porto, Portugal Nitro Software Tempo inteiroAt Nitro Software, we're seeking a talented and motivated individual to join our Product Design Team as a User Experience Design Associate. As a paid intern, you'll be an integral part of our team from day one, working on meaningful projects that impact our business.We're looking for someone with a strong interest in the technology sector who is currently...
-
Front Desk
7 meses atrás
Porto, Portugal Tamar Hotels Tempo inteiro**Sou uma empresa**:Tamar Hotels A TAMAR Front Desk and Customer Experience Manager is a charismatic individual who truly believes in meaningful human connection, keeps a sense of wonder, and always looks for ways to grow, develop their teams, and provide the guests with amazing and curated experiences. Our Front Desk and Customer Experience Managers are...
-
Senior Customer Experience Manager
4 semanas atrás
Porto, Porto, Portugal Infraspeak Tempo inteiroAbout InfraspeakInfraspeak is a fast-growing company that partners with customers from across the globe, building innovative solutions with leading investors. Our mission is to provide intelligent maintenance management platforms that empower teams to overcome challenges and future-proof their operations. Our vision is centered around intelligence,...
-
Customer Experience Strategist
Há 1 mês
Porto, Porto, Portugal Match Digital Tempo inteiroCustomer Insights ManagerAt Match Digital, we're seeking an exceptional Customer Insights Manager to drive customer understanding and inform business decisions. The ideal candidate will possess a deep understanding of customer needs and expectations.Key Responsibilities:Develop insights through research and analysis to inform product development and customer...
-
Customer Experience Manager
4 semanas atrás
Porto, Porto, Portugal Fedex Group Tempo inteiroOverviewFedEx Group is a global leader in transportation and logistics, with a strong presence in Europe. We are seeking an experienced professional to join our Marketing team as a Customer Experience Manager - European Markets.
-
MEP Design Manager
Há 1 mês
Porto, Porto, Portugal Utopia Tempo inteiroMEP Design Manager Job DescriptionUtopia is seeking a highly skilled MEP Design Manager to join our team. As a key member of our design office, you will be responsible for supporting ongoing design development of luxury projects in the Caribbean basin.Key Responsibilities:Provide technical support and guidance to in-house design & QS teams, third party...
-
Mep Design Manager
Há 1 mês
Porto, Portugal Utopia Tempo inteiroOur design office is looking for a dynamic and experienced MEP Design Coordinator to support ongoing design development of several luxury projects in the Caribbean basin. The ideal candidate will have: a degree in civil or mechanical engineering or engineering management concentration in mechanical systems, HVAC no less than six years of mechanical systems...
-
Mep Design Manager
4 semanas atrás
Porto, Portugal Buscojobs Portugal Tempo inteiro.Our design office is looking for a dynamic and experienced MEP Design Coordinator to support ongoing design development of several luxury projects in the Caribbean basin. The ideal candidate will have: a degree in civil or mechanical engineering or engineering management concentration in mechanical systems, HVAC no less than six years of mechanical systems...
-
Customer Experience Specialist
4 semanas atrás
Porto, Porto, Portugal Devexperts Llc Tempo inteiroAbout Devexperts LLC">Devexperts works with respected financial institutions, delivering innovative solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services.">We are Looking for a Customer...
-
Mep Design Manager
4 semanas atrás
Porto, Portugal Buscojobs Portugal Tempo inteiroOur design office is looking for a dynamic and experienced MEP Design Coordinator to support ongoing design development of several luxury projects in the Caribbean basin. The ideal candidate will have:a degree in civil or mechanical engineering or engineering managementconcentration in mechanical systems, HVACno less than six years of mechanical systems...
-
Mep Design Manager
3 semanas atrás
Porto, Portugal Buscojobs Portugal Tempo inteiroOur design office is looking for a dynamic and experienced MEP Design Coordinator to support ongoing design development of several luxury projects in the Caribbean basin. The ideal candidate will have:a degree in civil or mechanical engineering or engineering managementconcentration in mechanical systems, HVACno less than six years of mechanical systems...