Front Desk

2 meses atrás

Porto, Portugal Tamar Hotels Tempo inteiro

**Sou uma empresa**:Tamar Hotels
A TAMAR Front Desk and Customer Experience Manager is a charismatic individual who truly believes in meaningful human connection, keeps a sense of wonder, and always looks for ways to grow, develop their teams, and provide the guests with amazing and curated experiences. Our Front Desk and Customer Experience Managers are role models and represent TAMAR’s values in everything they do - equality, inclusion, solidarity, sustainability, and responsible practices. The Front Desk and Customer Experience Manager will report directly to the Hotel Management Team and will be responsible for overseeing all aspects of the Front Desk operations to ensure superior guest satisfaction. Oversee the daily front desk operation. Identifies the developmental needs of hotel staff and provides coaching, mentoring to improve their knowledge or skills as required. Responsible for conducting in-house training for all colleagues. Map the customer journey and identify opportunities to proactively intervene on the client’s behalf. Values and supports the team, building strong working relationships with partners, guests, and external contractors. Expert in customer service, using this expertise to lead, engage, and inspire others. Audits on par stock to guarantee that all required front desk supplies are ordered and stocked in advance of need. Drive customer retention, reduce churn, and increase customer satisfaction. Ensure team members have an attitude of attentiveness and anticipation of guest needs. Guide the Team in effective client issues resolution and handle any escalations. Has a track record of delivering great customer service, managing complaints, working safely, and thriving in a team environment. Inspect rooms according to quality standards for cleanliness and proper preventative maintenance. Play a part as required in the interviewing and hiring of employee team members with appropriate skills. Proactive in seeking opportunities to drive the performance of the development. Responsible for enforcing full compliance with hotel operating controls, SOP’s, policies, procedures, and service standards. Responsible for monitoring the guest’s feedback. Responsible for performing daily, weekly, and monthly property inspections. Skilled in handling feedback effectively, serving as the main point of contact for all queries. Take ownership of sales. Work and Assist the Management Team in all aspects of business planning.
**Requisitos** : Degree in hospitality or related field of study preferred. Fluency in English and French is required, additional language ability is a bonus. Previous experience as a Front Desk Manager or Guest Experience Manager. Demonstrate excellent organizational skills, communication skills, and problem-solving skills. Proven customer service experience as a manager; strong guest-focused mentality.

  • Front Desk

    Há 6 dias

    Porto, Porto, Portugal Tamar Hotels Tempo inteiro

    Sou uma empresa:Tamar HotelsA TAMAR Front Desk and Customer Experience Manager is a charismatic individual who truly believes in meaningful human connection, keeps a sense of wonder, and always looks for ways to grow, develop their teams, and provide the guests with amazing and curated experiences. Our Front Desk and Customer Experience Managers are role...

  • Front Desk Staff

    2 semanas atrás

    Porto, Portugal Selina Tempo inteiro

    **Who we are** Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures. **What the role is** The Front Desk Agent-Experience Leader...

  • Assistant Front Office Manager to Work in Ireland

    Há 1 mês

    Porto, Portugal iNUA Collection Careers Tempo inteiro

    We are now looking for an **Assistant Front Office Manager** to lead the team at one of our hotels, **The iNUA Collection**. As the Assistant Front Office Manager, you will play a pivotal role in ensuring the smooth operation of our hotel's front desk and guest services. Working closely with the Front Office Manager, you will supervise and lead a team of...

  • Recepcionista 1ª

    Há 6 dias

    Porto, Portugal The Largo Tempo inteiro

    Sou uma empresa: The LargoWe are hiring a Front Desk Agent (night) (m/f), As a Front Desk Agent, you will be the main liaison for guests, managing internal and external services and acting as the primary point of contact throughout their stay. You will act as Manager on Duty during the night shift. Responsibilities include assisting guests with inquiries...

  • Front Desk Manager

    2 meses atrás

    Porto, Portugal The Central House Tempo inteiro

    We are looking for a Front Desk Manager for our hostel located in Porto, in Ribeira neighborhood, with experience and immediate availability. The duties to be performed are as follows: - Plan, organise and supervise the reception work. - Train the staff in charge to meet the company’s standards - Supervise cash closings - Daily monitoring of occupancy...

  • Front Desk Agent

    Há 6 dias

    Porto, Porto, Portugal Selina Tempo inteiro

    Who we areOur Mission is to inspire authentic and meaningful connections.Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet's most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures Providing a friendly, welcoming and efficient service to all guests, in...

  • Front Desk Receptionist to Work in Ireland

    3 semanas atrás

    Porto, Portugal Muckross Park Hotel & Spa - iNUA Hospitality Group Tempo inteiro

    The award-winning 5-star **Muckross Park Hotel & Spa** in the stunning National Park is now looking for a **Receptionist** to join our Front Office team. This is an exciting opportunity for someone who has a great passion for working in hospitality and would like to progress in their hospitality career. **Main Duties**: - To check in/out guests...

  • Front Desk Agent

    2 meses atrás

    Porto, Portugal Selina Tempo inteiro

    **Who we are** Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures. **What the role is** You are a person who can be assigned...

  • Front Desk Agent

    Há 6 dias

    Porto, Porto, Portugal Selina Tempo inteiro

    Description Who we are Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet's most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures Providing a friendly, welcoming and efficient...

  • Front Desk Lead

    2 meses atrás

    Porto, Portugal Selina Tempo inteiro

    **Who we are** Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures. **What you will be doing** Responsible for communicating the...

  • Front Desk Lead

    2 semanas atrás

    Porto, Portugal Selina Tempo inteiro

    **Who we are** Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures. **What you will be doing** Responsible for communicating the...

  • Front Office Manager

    Há 6 dias

    Porto, Porto, Portugal InterContinental Porto - Palacio das Cardosas Tempo inteiro

    Sou uma empresa:InterContinental Porto - Palacio das CardosasWhat's the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Manager you'll deliver this through managing all aspects of the front office (for example guest registration, porter services, business centre, telephone services,...

  • Front Office Manager

    3 semanas atrás

    Porto, Portugal InterContinental Porto - Palacio das Cardosas Tempo inteiro

    **Sou uma empresa**:InterContinental Porto - Palacio das Cardosas What's the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Manager you’ll deliver this through managing all aspects of the front office (for example guest registration, porter services, business centre, telephone...

  • Front Desk Lead

    Há 3 dias

    Porto, Portugal Selina Tempo inteiro

    Description Who we are Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures. What you will be doing Responsible for...

  • Front Desk Agent

    2 meses atrás

    Porto, Portugal Selina Tempo inteiro

    Description Who we are Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures Providing a friendly, welcoming and...

  • Hotel Front Office Manager to Work in Ireland

    3 semanas atrás

    Porto, Portugal Radisson Blu Hotel & Spa Cork - The iNUA Collection Tempo inteiro

    Are you a highly organised and dynamic professional with a **passion **for **hospitality** and **customer service**? We are looking for an experienced **Front Office Manager** to join our team at the **Radisson Blu Hotel Cork**, part of **The iNUA Collection.** If you have a proven track record in hotel management and a drive to lead a team to deliver...

  • Assistant Hotel Manager – River Cruises

    Há 6 dias

    Porto, Porto, Portugal PeopleConquest Tempo inteiro

    Assistant Hotel Manager – River Cruises Porto, Porto District Assistant Hotel Manager – River CruisesPorto Porto, Porto District, Portugal Responsibilities : Assistant Hotel Manager – River CruisesPorto Porto, Porto District, Portugal Responsibilities :Practicing Company values Responsible for entire front desk area and gift shop andresponsible for...

  • Agent-front Desk-lead

    2 meses atrás

    Porto, Portugal Marriott International, Inc Tempo inteiro

    **Nº do Cargo** 23057126 **Categoria de emprego** Rooms & Guest Services Operations **Local** AC Hotel Porto, Rua Jaime Brasil 40, Porto, Portugal, Portugal VER NO MAPA **Horário** Full-Time **Localização remota?** N **Remanejamento?** N **Tipo de cargo** Non-Management - A Marriott International é uma empresa que oferece oportunidades iguais de...

  • Agent-front Desk-lead

    Há 6 dias

    Porto, Porto, Portugal Marriott International, Inc Tempo inteiro

    No do Cargo Categoria de emprego Rooms & Guest Services OperationsLocal AC Hotel Porto, Rua Jaime Brasil 40, Porto, Portugal, Portugal VER NO MAPAHorário Full-TimeLocalização remota? NRemanejamento? NTipo de cargo Non-Management A Marriott International é uma empresa que oferece oportunidades iguais de trabalho. Temos como princípios a contratação de...

  • Front Office Agent Intercontinental Porto-palacio

    2 semanas atrás

    Porto, Portugal InterContinental Tempo inteiro

    First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you’ll...