Customer Service Associate
2 meses atrás
**Learn About Knok**
At knok, we dare to lead and humanize the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it and you can recognize it in every person who embraces this mission. We are rapidly growing, delivering augmented telemedicine on 4 continents, and we have barely begun
**About the role**
As a** Customer Service Associate**, you will be in the front desk, supporting doctors in their medical appointments and using the platform, answering customer questions and responding to complaints.
As a Customer Service Associate, you will:
- Booking home consultations, ensuring efficiency
- Registration and management of appointment requests
- Controlling and monitoring of home consultations activity in real time
- Coordinating with the triage team and doctors
- Passing on feedback to other teams
- Ensuring a positive experience to doctors, customers and partners
**About you**
**To be considered for this role, here are the skills we're looking for**:
- You have previously worked in customer service;
- Graduation Degree;
- Computer skills and good ability to use different tools simultaneously;
- Good communication and argumentation skills;
- Team spirit;
- Time flexibility, namely for shifts (24h);
- Fluency in English, with the ability to communicate effectively both written and verbally to all levels in business.
**Nice to have**:
- Immediate availability to start functions;
- Experience in the context of health care;
- Have previous experience in working with healthcare and insurance providers.
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