Customer Support Associate

3 semanas atrás


Porto, Porto, Portugal Pvcomplete Tempo inteiro
About the Role

We are seeking a highly motivated and organized Customer Support Associate to join our team at PVComplete.

Your primary responsibility will be to provide exceptional customer service to our clients, ensuring their needs are met and their concerns are addressed promptly.

Key Responsibilities:

  • Maintain a positive and empathetic attitude when interacting with customers
  • Respond to customer inquiries via email, web conference, and chat
  • Acknowledge and resolve customer complaints in a timely manner
  • Stay up-to-date on our products and services to effectively answer customer questions
  • Keep accurate records of customer interactions, transactions, and comments
  • Collaborate with colleagues on the sales and software teams as needed

Requirements:

  • Ability to remain calm under pressure
  • Proficiency in using computers and social media
  • Previous experience in customer support
  • Fluency in English
  • High school diploma or equivalent

What We Offer:

  • Competitive salary
  • Flexible working hours
  • New computer

If you are passionate about solar energy and providing excellent customer service, please submit your application, including a cover letter and resume, to join our team at PVComplete.



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