Customer Service Associate

1 semana atrás


Porto, Portugal knok Tempo inteiro

**Learn About Knok**

At knok, we dare to lead and humanise the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, reducing inequality society. Through a Digital Front Door strategy, we connect patients, providers and healthcare professionals in one place. Since 2015, we have enabled more than 2.5 million clinical interactions in over 12 countries.

**About the role**

We are looking for a Customer Service Associate to be in the front desk, supporting doctors in their medical appointments and using the platform, answering customer questions and responding to complaints.

As a Customer Service Associate, you will:

- Book consultations, ensuring efficiency;
- Registration and management of appointment requests;
- Controlling and monitoring of consultations activity in real time;
- Coordinate appointments with the triage team and doctors;
- Provide feedback to other teams;
- Ensuring a positive experience for doctors, customers, and partners;
- Clarification on knok subscription plans

**About you**

**To be considered for this role, here are the skills we're looking for**:

- Computer skills and good ability to use different tools simultaneously;
- Good communication and argumentation skills;
- Team spirit;
- Availability for rotating shifts (24 hours)
- Fluency in Portuguese, with the ability to communicate effectively both written and verbally to all levels of business;
- Good level of English, spoken and written.

**Nice to have**:

- You have previously worked in customer service and/or health care companies
- Immediate availability to start functions;
- Worked in a fast paced, growing environment, preferably in a technology company
- Previous experience in working with healthcare and insurance providers.



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