Administrative Assistant

4 semanas atrás


Porto, Porto, Portugal Smartrental Tempo inteiro

Company Overview: SmartRental Group is a dynamic company that specializes in the operation and management of properties for the tourism and catering sector. Our vision is to be the European leader in this market, providing diverse solutions adapted to all accommodation needs.

Job Description: We are seeking an experienced Receptionist to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is enjoyable and memorable. Your primary duties will include managing guest billing, developing administrative and business functions, participating in check-in/check-out procedures, and providing information and assistance to guests on various topics. You will also be expected to satisfy guest requests, provide advance solutions, and attend to their complaints and claims, informing your superior to resolve them. Additionally, you will answer requests received by phone and/or email about the stay, reservations, or external partners who want to contact the team.

Required Skills and Qualifications: To excel in this role, you should have at least 1 year of previous experience in a similar position, possess excellent communication skills, and be proficient in hotel and reservation systems (PMS). A high level of English is required; other languages are valued. Strong problem-solving skills, empathy, and initiative are essential to meet the needs of our customers.

Benefits: In return for your hard work and dedication, we offer a competitive salary of approximately $35,000-$40,000 per annum, depending on experience. You will also have opportunities for professional development and growth within our expanding company. Furthermore, you will receive discounts on our hotels, restaurants, events, and more.

Others: If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to be considered for this position.



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