Bilingual Systems Support Professional
Há 1 mês
**Who We Are**
Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.
We’ve helped transform hundreds of MSPs & solution providers worldwide With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs.
**What You Will Do**
The **Bilingual** **Systems Support Professional** represents the front end of Jolera and is key to delivering best in class resolutions for our customers and their employees/members. The incumbent will demonstrate confident and appropriate communication skills both verbally and electronically. They have the ability to judge priorities and multitask to ensure all customers receive a consistent level of assistance and customer service.
- Provide remote service assistance through the use of various web-based remote support tools when necessary.
- Process service tickets and assign to appropriate Jolera onsite technicians, or customer-specific internal service resources, as necessary.
- Maintain service ticket ownership throughout the life of the support incident.
- Escalate high profile issues to the Service Desk Manager for appropriate handling and routing.
- Actively monitor all customer systems and services and respond to device-down scenarios.
- Develop knowledge of multiple systems and processes in order to troubleshoot problems.
- Perform server updates and reboots during customer-designated service windows.
- React to onsite outage scenarios as necessary or as assigned by the Service Desk Manager.
- Monitor, record and troubleshoot customer backup status if necessary.
- Work on night shift.
- Follow all other processes and quality standards as assigned by the Service Desk Manager.
**Who you are**
- College diploma or equivalent.
- Current industry‐relevant certifications (Microsoft, Cisco, VMware, Citrix, Red Hat, etc.) would be an asset.
- Strong knowledge of (and ability to troubleshoot issues related to) Operating System, DLL, Antivirus, Malware, Spyware, Software Installs, Active Directory, Printers, Mobile Device activation, etc.
- Basic working knowledge of pro‐consumer computer hardware and software interaction (Application / OS threading, memory swapping, disk storage subsystems, etc.).
- 3‐5 years of previous support experience working in a technology / systems department directly supporting customers.
- Fluent in English and Spanish (mandatory).
- Strong written and communication skills; strong interpersonal skills.
- Strong organizational and planning skills.
- Strong overall communication skills and can make a significant contribution to Jolera’s success.
- Ability to provide generalized end‐user training.
- Ability to communicate technical concepts and issues to non‐technical individuals.
- Demonstrated technical learning and understanding competency.
**What We Offer**
- Competitive compensation package & benefits package
- Company Perks, and various brand discounts
- Company events, recognitions, and celebrations
- Career development and growth opportunities
-
Porto, Portugal Jolera Tempo inteiroWhat You Will DoThe Bilingual Systems Support Professional represents the front end of Jolera and is key to delivering best in class resolutions for our customers and their employees/members.The incumbent will demonstrate confident and appropriate communication skills both verbally and electronically.They have the ability to judge priorities and multitask to...
-
Bilingual Systems Support Professional
7 meses atrás
Porto, Portugal Jolera Inc. Tempo inteiro**Who We Are** Jolera is one of the worlds largest and most successful privately-owned global IT Security and Solutions providers. As part of the Jolera team, you will be a member of a high performance, innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities. Jolera is an organization that...
-
Porto, Portugal Jolera Inc. Tempo inteiroWho We AreJolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.We’ve helped transform hundreds of MSPs & solution providers worldwide! With our collection...
-
Porto, Portugal Jolera Inc. Tempo inteiroWho We Are Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients.Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.We've helped transform hundreds of MSPs & solution providers worldwide!With our collection of...
-
System Support Professional
6 meses atrás
Porto, Portugal Jolera Tempo inteiro**Who We Are** Jolera is one of the worlds largest and most successful privately-owned global IT Security and Solutions providers. As part of the Jolera team, you will be a member of a high-performance, innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities. Jolera is an organization that...
-
System Support Professional
3 meses atrás
Porto, Portugal Jolera Inc. Tempo inteiro**This is an in-office job. You will be required to be in-office at Porto daily** **Who We Are** Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses...
-
Systems Support Professional
3 meses atrás
Porto, Portugal Jolera Inc. Tempo inteiro**Who We Are** Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide. We’ve helped transform hundreds of MSPs & solution providers worldwide! With our...
-
Senior Systems Support Professional
7 meses atrás
Porto, Portugal Jolera Inc. Tempo inteiro**Who We Are** Jolera is one of the worlds largest and most successful privately-owned global IT Security and Solutions providers. As part of the Jolera team, you will be a member of a high performance, innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities. Jolera is an organization that...
-
Systems Support Professional
3 meses atrás
Porto, Portugal Jolera Tempo inteiroWho We Are Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide. We’ve helped transform hundreds of MSPs & solution providers worldwide! With our...
-
System Support Professional
5 meses atrás
Porto, Portugal Jolera Tempo inteiroWho We Are Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide. We’ve helped transform hundreds of MSPs & solution providers worldwide! With our...
-
System Support Professional.
3 meses atrás
Porto, Portugal Jolera Tempo inteiroThis is an in-office job. You will be required to be in-office at Porto daily Who We Are Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide. ...
-
Systems Support Professional
1 dia atrás
Porto, Portugal Jolera Tempo inteiro**Who We Are** Jolera is one of the worlds largest and most successful privately-owned global IT Security and Solutions providers. As part of the Jolera team, you will be a member of a high performance, innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities. Jolera is an organization that...
-
Porto, Porto, Portugal Prozis Tempo inteiroCompany OverviewAt Prozis, we're a powerhouse product developing company that's constantly pushing the boundaries of innovation. Our philosophy revolves around a 4.0 vertical process, where we manufacture products in-house or with the help of our trusted partners. This approach allows us to bring high-quality, beautiful, and fairly priced products to...
-
Systems Support Professional
7 meses atrás
Porto, Portugal Jolera Inc. Tempo inteiro**Who We Are** Jolera is one of the worlds largest and most successful privately-owned global IT Security and Solutions providers. As part of the Jolera team, you will be a member of a high performance, innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities. Jolera is an organization that...
-
System Support Professional
5 meses atrás
Porto, Portugal Jolera Inc. Tempo inteiroWho We AreJolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.We’ve helped transform hundreds of MSPs & solution providers worldwide! With our collection...
-
System Support Professional.
3 meses atrás
Porto, Portugal Jolera Inc. Tempo inteiroThis is an in-office job. You will be required to be in-office at Porto dailyWho We AreJolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.We’ve helped...
-
Senior Systems Support Professional
1 dia atrás
Porto, Portugal Jolera Tempo inteiro**Who We Are** Jolera is one of the worlds largest and most successful privately-owned global IT Security and Solutions providers. As part of the Jolera team, you will be a member of a high performance, innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities. Jolera is an organization that...
-
Porto, Porto, Portugal Cross Border Talents Tempo inteiroGerman-Speaking Customer Support Role OverviewCross Border Talents is currently recruiting German-speaking professionals for an on-site customer support position. In this role, you will provide exceptional support for a POS System Solutions project assisting clients with essential system operations to enhance business efficiency.Key Responsibilities and...
-
It Systems Support Professional
Há 6 dias
Porto, Portugal Phiture Tempo inteiroWho We Are Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.We've helped transform hundreds of MSPs & solution providers worldwide! With our collection...
-
IT Support Professional for Hybrid Systems
4 semanas atrás
Porto, Porto, Portugal Kcs It Tempo inteiroAbout KCS ITWe are a consulting company in the field of Information Technology and Services, focused on creating value for our clients through three main areas: Consulting , Outsourcing , Innovation , and Training . Our commitment to talent development is unmistakable in the recent opening of the Porto and Azores hubs, which aims to develop technology for...
