Systems Support Professional

Há 4 dias

Porto, Portugal Jolera Tempo inteiro

**Who We Are**
Jolera is one of the worlds largest and most successful privately-owned global IT Security and Solutions providers. As part of the Jolera team, you will be a member of a high performance, innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities.
Jolera is an organization that encourages and supports ongoing training and development. We are comprised of a talented, diversified workforce that performs collectively in an entrepreneurial and flexible environment.

**Who You Are**
We are seeking an energetic, passionate individual with strong communication skills and ability to work collaboratively. You are a self starter who thrives in an environment of personal accountability and enjoys being part of a challenging outcome orientated culture. You want to build your career by digging in being a part of a high performance team where there is an opportunity to up your game, sharing your knowledge and working with some of the best in the business.

*What You Will Do

*
We know that IT solutions require more than just technology - they need skilled people behind them. That is why we assembled a great team of experts to support our operations. Our people are focused, client driven and passionate about connecting users with technology.
- Provide remote service assistance through the use of various web-based remote support tools when necessary.
- Maintain service ticket ownership throughout the life of the support incident.
- Escalate high profile issues to the Service Desk Manager for appropriate handling and routing.
- Actively monitor all customer systems and services and respond to device-down scenarios.
- Develop knowledge of multiple systems and processes in order to troubleshoot problems.
- React to onsite outage scenarios as necessary or as assigned by the Service Desk Manager.
- Follow all other processes and quality standards as assigned by the Service Desk Manager.
- **Availability to work between 12pm and 2am*
*

**Qualifications**:

- College diploma or equivalent.
- Current industry‐relevant certifications (Microsoft, Cisco, VMware, etc.) would be an asset.
- Strong knowledge of (and ability to troubleshoot issues related to) Operating System, Antivirus, Malware, Spyware, Active Directory, Printers, Mobile Device activation, etc.
- Basic working knowledge of (and ability to troubleshoot issues related to) Network Operations Center, monitoring and management of the network, servers, databases, firewalls, devices and related external services.
- 1-3 years of previous support experience working in a technology / systems department directly supporting customers.
- Fluent in English (mandatory).
- Strong written and communication skills; strong interpersonal skills.
- Strong organizational and planning skills.
** **All CV’s must be received in English

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