Front Office Manager

Há 5 dias

Porto, Portugal Hospes Infante Sagres Porto Tempo inteiro

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Manager you’ll deliver this through managing all aspects of the front office (for example guest registration, porter services, business center, telephone services, concierge services, and guest reservations). You’ll also create the warm atmosphere that makes our guests feel at home in any location.
People
- Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance
- Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
- Ensure your team are properly trained on systems, security, service and quality standards
- Ensure staff is properly uniformed and groomed at all times.

Guest Experience
- Ensure your front office team delivers a great service, professional attention and personal recognition
- Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
- Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies

Financial
- Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management
- Oversee night audit function and preparation of daily financial reports
- Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk

Responsible Business
- Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
- Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel
- Perform other duties as assigned. May also serve as manager on duty.

  • Front Office Manager

    Há 2 dias

    Porto, Portugal Hospes Infante Sagres Porto Tempo inteiro

    The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Manager you'll deliver this through managing all aspects of the front office (for example guest registration, porter services, business center, telephone services, concierge services, and guest reservations). You'll also create the warm...

  • Front Office Manager

    Há 2 dias

    Porto, Portugal Hospes Infante Sagres Porto Tempo inteiro

    The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Manager you'll deliver this through managing all aspects of the front office (for example guest registration, porter services, business center, telephone services, concierge services, and guest reservations). You'll also create the warm...

  • Front Office Manager

    Há 4 dias

    Porto, Portugal Hospes Infante Sagres Porto Tempo inteiro

    The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Manager you'll deliver this through managing all aspects of the front office (for example guest registration, porter services, business center, telephone services, concierge services, and guest reservations). You'll also create the warm...

  • Front Office Manager

    Há 3 dias

    Porto, Porto, Portugal Hospes Infante Sagres Porto Tempo inteiro

    Unlock the Art of Exceptional Guest ExperienceHospes Infante Sagres Porto seeks an exceptional Front Office Manager to lead our front desk operations and deliver an unparalleled level of customer service. As a key member of our team, you will be responsible for managing all aspects of the front office, including guest registration, porter services, business...

  • Assistant Front Office Manager to Work in Ireland

    6 meses atrás

    Porto, Portugal iNUA Collection Careers Tempo inteiro

    We are now looking for an **Assistant Front Office Manager** to lead the team at one of our hotels, **The iNUA Collection**. As the Assistant Front Office Manager, you will play a pivotal role in ensuring the smooth operation of our hotel's front desk and guest services. Working closely with the Front Office Manager, you will supervise and lead a team of...

  • Front Office Manager

    4 semanas atrás

    Porto, Portugal Interim Direct Tempo inteiro

    A Interim Direct, empresa de Recursos Humanos está a contratar um Front Office Manager (M/F) para prestigiado cliente no ramo da hotelaria, que atua na zona do Porto.Perfil:Paixão pela hotelaria, com experiência de pelo menos 2 anos em funções similares;Orientação para o serviço ao cliente;Fluência nas línguas portuguesa e inglesa;Apresentação...

  • Front Office Manager

    4 semanas atrás

    Porto, Portugal Interim Direct Tempo inteiro

    A Interim Direct, empresa de Recursos Humanos está a contratar um Front Office Manager (M/F) para prestigiado cliente no ramo da hotelaria, que atua na zona do Porto.Perfil:Paixão pela hotelaria, com experiência de pelo menos 2 anos em funções similares; Orientação para o serviço ao cliente; Fluência nas línguas portuguesa e inglesa; Apresentação...

  • Front Office Manager

    4 semanas atrás

    Porto, Portugal Interim Direct Tempo inteiro

    A Interim Direct, empresa de Recursos Humanos está a contratar um Front Office Manager (M/F) para prestigiado cliente no ramo da hotelaria, que atua na zona do Porto. Perfil: Paixão pela hotelaria, com experiência de pelo menos 2 anos em funções similares; Orientação para o serviço ao cliente; Fluência nas línguas portuguesa e inglesa;...

  • Front Office Manager

    Há 5 dias

    Porto, Porto, Portugal Hospes Infante Sagres Tempo inteiro

    Customer Experience Leadership RoleAs a Front Office Manager at Hospes Infante Sagres, you will be responsible for delivering exceptional customer experiences through the management of all aspects of the front office. This includes guest registration, porter services, business center, telephone services, concierge services, and guest reservations.Our ideal...

  • Técnico de Front Office

    2 semanas atrás

    Porto, Porto, Portugal Gigroup Tempo inteiro

    Descrição do CargoO nosso cliente é uma das maiores multinacionais que atua no segmento de gases industriais e está procurando um profissional para ocupar o cargo de Técnico de Front Office. O candidato ideal deve ter habilidades em comunicação e capacidade de trabalhar em equipe.Funções do CargoTratamento de toda a documentação de Distribuidores...

  • Gerente de Front Office

    2 semanas atrás

    Porto, Porto, Portugal Ga Hotels Tempo inteiro

    Descrição do Cargo: Estamos à procura de um(a) Gerente de Front Office dedicado e experiente para liderar a nossa equipa de receção num prestigiado hotel 5 estrelas no centro do Porto. Esta é uma oportunidade emocionante para quem tem paixão pela hospitalidade de luxo, foco em excelência no atendimento ao cliente e habilidades de gestão...

  • Assistente de Front-office

    5 meses atrás

    Porto, Portugal Huork.com Tempo inteiro

    Assistente de Front-Office **Local**: Porto **Oferta**: - Contrato de Trabalho; - Salário base + Subsídio de alimentação. **Funções**: - Atendimento ao publico; - Receção de clientes. **Requisitos**: - Experiência na função (obrigatório); - Fluente a inglês (obrigatório); - Conhecimentos de Excel (obrigatório); - Disponibilidade para...

  • Front Office Manager

    Há 6 dias

    Porto, Portugal Hospes Infante Sagres Porto Tempo inteiro

    **Description**: The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Manager you’ll deliver this through managing all aspects of the front office (for example guest registration, porter services, business center, telephone services, concierge services, and guest reservations). You’ll also...

  • Gerente de Front Office

    Há 5 dias

    Porto, Porto, Portugal Ga Hotels Tempo inteiro

    Descrição do Cargo:Somos a GA Hotels, uma empresa que busca um profissional dedicado e experiente para liderar a nossa equipa de receção num prestigiado hotel 5 estrelas no centro do Porto. Este é um desafio emocionante para quem tem paixão pela hospitalidade de luxo, foco em excelência no atendimento ao cliente e habilidades de gestão...

  • Front Office Manager

    Há 2 dias

    Porto, Portugal Hospes Infante Sagres Porto Tempo inteiro

    Description:The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Manager you'll deliver this through managing all aspects of the front office (for example guest registration, porter services, business center, telephone services, concierge services, and guest reservations). You'll also create the...

  • Front Office Manager

    Há 4 dias

    Porto, Portugal Hospes Infante Sagres Tempo inteiro

    Sou uma empresa: Hospes Infante SagresThe moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Manager youll deliver this through managing all aspects of the front office (for example guest registration, porter services, business center, telephone services, concierge services, and guest reservations)....

  • Front Office Manager

    Há 4 dias

    Porto, Portugal Hospes Infante Sagres Tempo inteiro

    Sou uma empresa: Hospes Infante SagresThe moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Manager you'll deliver this through managing all aspects of the front office (for example guest registration, porter services, business center, telephone services, concierge services, and guest reservations)....

  • Front Office Manager

    Há 4 dias

    Porto, Portugal Hospes Infante Sagres Tempo inteiro

    Sou uma empresa: Hospes Infante SagresThe moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Manager youll deliver this through managing all aspects of the front office (for example guest registration, porter services, business center, telephone services, concierge services, and guest reservations)....

  • Administrativa(O) De Front-Office

    5 meses atrás

    Porto, Portugal Huork.Com Tempo inteiro

    Administrativa(o) de Front-office Local: Vila Nova de Gaia Oferta: - Remuneração compatível - Integração em equipa motivada e orientada para os resultados - Oportunidade de desenvolvimento pessoal, profissional e curricular - Estrutura de apoio sólida e bem planeada - Futura integração nos quadros da empresa - Possibilidade de progressão na...

  • Front Office Ambassador

    1 semana atrás

    Porto, Porto, Portugal The Social Hub Group Tempo inteiro

    Be the Face of Our Porto LocationWe're looking for a skilled and charismatic individual to join our team as a Front Office Host at our brand-new Porto location. As a key member of our front-of-house team, you'll be responsible for delivering exceptional guest experiences and ensuring that every visitor feels welcome and valued.Your Key...