Hospitality Ambassador
Há 5 dias
We are looking for a highly motivated and skilled individual to join our team as a Front Office Host. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring that every guest has a memorable experience at our hotel.
About the RoleIn this role, you will be working closely with our guests to provide them with a warm welcome and ensure that their stay is comfortable and enjoyable. You will also be responsible for managing new and existing bookings, helping our guests at our self-check-in kiosks, and acting as a secret concierge to the city, answering all of your guests' questions about the best places to visit, eat, shop or party.
You will be a proactive problem solver, always thinking ahead and finding ways to improve our guests' experience. You will work closely with our team to ensure that every aspect of our guests' stay is seamless and enjoyable.
Responsibilities- Provide exceptional customer service to our guests
- Manage new and existing bookings
- Help our guests at our self-check-in kiosks
- Act as a secret concierge to the city, answering all of your guests' questions
- Tidy up the hotel's public areas
- Help our guests with any requests or demands regarding our facilities
To be successful in this role, you will need to have a flexible, hands-on, motivated and positive approach. You should have a background in hospitality, preferably in a hotel environment, and be fluent in English. Hard working, responsible and a
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