Customer Service Advocate for Solar Energy Solutions
Há 21 horas
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at PVComplete. As a key member of our customer support department, you will play a crucial role in ensuring exceptional customer experiences across various communication channels.
Our ideal candidate is an energetic, empathetic, and tech-savvy individual with a passion for solar energy. They should possess excellent problem-solving skills, be able to work effectively under pressure, and maintain a professional demeanor in the face of challenging situations.
This position involves:
Responding promptly and professionally to customer inquiries via email, web conference, and chat.
Resolving customer complaints in a timely and satisfactory manner.
Maintaining accurate records of customer interactions, transactions, comments, and complaints.
Collaborating with colleagues from the sales and software teams to provide seamless support.
Providing constructive feedback on the efficiency of our customer service process.
To excel in this role, you should have:
A positive attitude and strong communication skills.
Experience working with customer support software and technologies.
The ability to stay calm and composed when dealing with stressed or upset customers.
Fluency in English.
A high school diploma or equivalent qualification.
Prior experience in customer-facing roles is desirable but not essential.
We offer a competitive salary of $40,000 - $60,000 per annum, flexible working hours, and the opportunity to work with a cutting-edge company that is passionate about transforming the solar industry.
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