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At Axians, we deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers.
As a part of VINCI Energies, we are dedicated to ICT and Digital Transformation.
Present in 37 countries, with over 16,000 employees, and generating more than €3.6 billion in revenue in 2023.
Axians.
The best of ICT with a human touch. Why Join Axians European Institutions' Team? Multicultural Environment: You will work alongside professionals from all over the world, fostering a diverse and enriching workplace.
Diverse Projects: Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions.
Skill Development: Work in a knowledge-driven environment where you'll continually develop both technical and professional skills through exposure to complex projects.
Long-term Opportunities: Our partnerships with European Institutions offer stable, long-term roles where you can make a real difference on a European scale.
Contributing to European Initiatives: Make a meaningful impact on regional and global challenges.
We are seeking an IT Technician (English & French Speakers) to join our team in Lisbon. Responsibilities: Handling incoming end-users requests and incidents (investigate & troubleshooting, analyzing, finding resolution, escalating);Interact with end-users via calls, email and chat;Incident ownership and communication throughout the lifecycle of the incident;Handle in policy and out of policy service requests;Execute IMACD tasks;Raise requests for authorization of service requests. Technical Requirements: Experience in troubleshooting PCs/Laptops/Tablets, VPN, etc.
;Experience in IT Support, Technical Support, End-user Support;Experience with Microsoft OS (Windows 11);Help end-users manage software installations and hardware repairs;Experience and Understanding of a VM;Understanding of networking and networking protocols;Knowledge of mobile devices and mobile phone services;Experience with MS Office Suite;Knowledge of ticketing and CMDB tools; Soft Skills: Problem solving skills;Flexible and stress resilient;Attention to detail;Customer and Service focus;Spoken and written interpersonal, communication and presentation skills;English and French mandatory.If you're interested, please send your application to ****** with the subject SDL.BS.
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