Service Desk Analyst

Há 2 dias


Braga, Portugal Datacom Tempo inteiro

Our Purpose
Here at Datacom, we connect people and technology to solve challenges, create opportunities, and discover new possibilities for our communities.
The Nitty Gritty
We have over 6,200 people across our global offices and generate annual revenue of over $1.2 billion, making us one of Australasia's largest professional IT services companies. We have extensive expertise in operating data centers, providing IT services, software engineering, and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients. Datacom is committed to hiring, developing, and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.
Role Overview and Objectives
The Service Desk Analyst is responsible for ensuring all Incidents or Requests are updated in a timely manner.
Core Objectives and Responsibilities
Ensure the best service for every request.
Adhere to the prescribed processes and procedures.
Manage self-performance and support the team.
Responsibilities
The Service Desk Analyst is responsible for:
End User Satisfaction Maintain professionalism in all customer interactions, including escalations.
Address every request with an appropriate response (resolve or re-assign).
Manage customer-related incidents ensuring a speedy resolution within the SLAs.
Assist Field Technicians and NT Engineers in troubleshooting and resolution of problems.
Assist in the administration of network infrastructure.

Process Compliance Follow guidelines/scripts and ensure every customer interaction is quality compliant.
Log all requests and update the database as per the guidelines.
Maintain security of the network.

Self-development & Leadership Keep manager updated on potential risks and performance deficiencies proactively.
Regularly update product knowledge and technical skills using available resources.
Incorporate Datacom values into team interactions.

Requirements
Knowledge of network hardware including routers, hubs, and switches.
Able to recreate and administer network infrastructure.
Proactive in ticket management.
Conflict resolution skills.
Results-oriented.
Prior experience in customer telephone support or service desk.
Experience in LAN topology and infrastructure.
Ability to work in a constantly changing environment.
Skills
Tools usage.
Knowledge management center.
Work instruction document (SOP).
Soft skills.
Technical support and problem resolution.
Written and spoken English (35 WPM).
Customer service.
Empathy.
Technical support and problem resolution over the phone.
Our office is located in BGC Taguig, and we have a hybrid work setup (twice a week) and a flexible work schedule. We promote work-life balance, and our APAC focus means no graveyard shifts
We also provide exciting perks such as spotter fees, HMO with free 4 dependents, leave credits, performance bonuses, and a work-life balance environment.

#J-18808-Ljbffr


  • Service Desk

    Há 5 dias


    Braga, Portugal Inetum Tempo inteiro

    **Mission** - Ensuring the Service Desk service using various logging tools for handling, tracking, resolving or forwarding incidents, requests and changes - Providing IT support and remote IT support - Ensuring the follow-up of registered tickets in order to guarantee end-to-end SLAs **Profile** - 1/2 years of proven technical experience in troubleshooting...

  • Técnico de Service Desk

    5 meses atrás


    Braga, Portugal Carclasse, S.A. Tempo inteiro

    Com 30 anos de existência, a Carclasse é um dos maiores concessionários e oficina autorizada Mercedes-Benz, Smart, Evobus, Land Rover e Jaguar. É também reparador autorizado da TESLA. Do Minho ao Algarve, queremos continuar a trabalhar com pessoas apaixonadas pela área e motivadas a trazer o seu valor para a nossa empresa. A empresa tem conhecido um...


  • Braga, Portugal Cegid Tempo inteiro

    **About us **:Come and experience a variety of jobs, join us! Cegid is an international group with over 4,400 employees in more than 20 countries who support professionals in the fields of accounting, payroll and human resources, ERP, taxation and retail. Cegid designs useful and innovative management solutions for its customers, in order to become their...

  • Service Desk Agent

    5 meses atrás


    Braga, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

    In partnership with David Kennedy Recruitment we are working with a leading tech company that is looking to recruit a Dutch-speaking Service Desk Agent to join their team in Lisbon or Braga. Location: Remote/work from home in the mainland Portugal or on-site in Lisbon or Braga **DUTIES AND RESPONSIBILITIES**: - Provide 1st line support to customers in...

  • Service Desk Technician

    5 meses atrás


    Braga, Portugal Cegid Tempo inteiro

    **About us **:Come and experience a variety of jobs, join us! Cegid is an international group with over 4,400 employees in more than 20 countries who support professionals in the fields of accounting, payroll and human resources, ERP, taxation and retail. Cegid designs useful and innovative management solutions for its customers, in order to become their...

  • Service Desk Agent

    5 meses atrás


    Braga, Portugal Personalbüro U. Herrmann Tempo inteiro

    Position: Service Desk Agent Location: Lisbon, Portugal or Braga, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Communicate with customers using various channels and respond to their queries in timely and efficient manner - Ensure customer satisfaction and provide professional customer support -...

  • Front Desk

    5 meses atrás


    Braga, Portugal Rodlys, Lda Tempo inteiro

    Como Front Desk farás parte da equipa de atendimento responsável por todo o serviço ao cliente, desde o acolhimento caloroso de todos os membros do RODLYS até à sua despedida após a aula. Isto inclui, mas não se limita a: - Desenvolver e manter relações com os membros - Venda de mercadorias e _memberships_ - Preparação das toalhas e...

  • Front Desk

    5 meses atrás


    Braga, Portugal Rodlys, Lda Tempo inteiro

    Como Front Desk farás parte da equipa de atendimento responsável por todo o serviço ao cliente, desde o acolhimento caloroso de todos os membros do RODLYS até à sua despedida após a aula. Isto inclui, mas não se limita a: - Desenvolver e manter relações com os membros - Venda de mercadorias e _memberships_ - Preparação das toalhas e...

  • Service Desk Agent

    5 meses atrás


    Braga, Portugal Recruit4Work S.L. Tempo inteiro

    You will play a crucial role in initiating and leading a cultural transformation that fosters an atmosphere where teams can deliver improved, quicker, and more efficient solutions. This will be achieved by leveraging your current expertise and skills. As you shape your own approach to work, you will also be influencing the way the world learns, travels,...

  • Business Analyst

    1 semana atrás


    Braga, Braga, Portugal Grit Solutions Tempo inteiro

    Job Title: Business Analyst - OperationsWe are seeking a highly skilled Business Analyst to join our team. The ideal candidate will have a strong background in financial services and operations.Main Responsibilities:Develop and implement business solutions to improve operational efficiency.Analyze financial data to identify trends and opportunities for...


  • Braga, Portugal Multilingual Jobs Worldwide Tempo inteiro

    We are looking for an analytical German speaking Quality Analyst for our client in Riga, Latvia. We are looking for you who likes to work within the FinTech industry and someone who enjoys ensuring quality in every aspect of the customer service desk.Our client represents the connected world, offering innovative and customer-centric information technology...

  • Financial Analyst

    3 semanas atrás


    Braga, Braga, Portugal Mecwide Tempo inteiro

    Financial Analyst Job DescriptionMecwide is a dynamic and expanding group with a strong presence in the national and international markets. We are seeking a skilled Financial Analyst to join our team.Key Responsibilities:Support the coordination of financial tasks and procedures between operations, local finance, and shared services central teams.Develop,...

  • Financial Analyst

    3 semanas atrás


    Braga, Braga, Portugal Eurofins Poland Business Services Tempo inteiro

    Job SummaryWe are seeking a highly skilled Financial Analyst to join our team at Eurofins Poland Business Services. As a Financial Analyst, you will be responsible for handling fixed assets, journal entries, and ICO reconciliations, as well as providing Cognos reporting and account reconciliation services.Key ResponsibilitiesFixed Assets handling, including...

  • Financial Analyst

    3 semanas atrás


    Braga, Braga, Portugal Eurofins Poland Business Services Tempo inteiro

    Job SummaryWe are seeking a highly skilled Financial Analyst to join our team at Eurofins Poland Business Services. As a key member of our finance department, you will be responsible for managing financial processes, ensuring accuracy and efficiency in our financial operations.Key Responsibilities:Process invoices and manage supplier queriesHandle travel and...

  • Financial Analyst

    2 semanas atrás


    Braga, Braga, Portugal Eurofins Business Services Portugal S.A. Tempo inteiro

    Financial Expertise: Join Eurofins Business Services Portugal S.A. as a skilled Financial Analyst, responsible for maintaining accurate financial records, analyzing data, and providing insightful recommendations to ensure the company's financial health.Key Responsibilities:Review and reconcile financial transactions, ensuring accuracy and...


  • Braga, Braga, Portugal Ryan Tempo inteiro

    Job Title: Senior Financial Planning AnalystAt Ryan, we are seeking a highly skilled Senior Financial Planning Analyst to join our team. As a key member of our Financial Planning and Analysis (FP&A) group, you will play a critical role in helping us make informed business decisions.Key Responsibilities:Analyze financial data to identify trends and areas for...

  • Senior Data Analyst

    4 semanas atrás


    Braga, Portugal Kudzu Interactive, Inc. Tempo inteiro

    SENIOR DATA ANALYST-REMOTE BUT MUST LIVE IN PORTUGALAbout TillsterHeadquartered in the USA, with teams in Portugal, Germany, and Spain, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade, we have developed revolutionary self-service, ordering, and payments solutions – for mobile, tablet, online, kiosk,...

  • Front Desk

    7 meses atrás


    Braga, Portugal Selina Tempo inteiro

    **Who we are** Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures - Providing a friendly, welcoming and efficient service to all...


  • Braga, Portugal Uphold Tempo inteiro

    **About Uphold** The Web3 economy will redefine how financial value is held and transacted - with much activity shifting towards blockchain networks and digital assets. Founded in 2013, Uphold is a Web3 financial platform that supports almost 300 digital assets and acts as Regulated Gateway to the Web3 economy. Featuring integrations with 26 blockchain...

  • Cloud Analyst

    3 meses atrás


    Braga, Portugal Cegid Corp. Tempo inteiro

    Cegid is a European leader in cloud business management solutions for finance (cash-flow, tax, ERP), human resources (payroll, talent management), CPAs, retail and entrepreneurial sectors. In today's rapidly changing world, Cegid & its 4,400 employees make more possible by helping their 500,000 customers unleash their potential thanks to innovative and...