Service Desk Technician F/m/nb

5 meses atrás

Braga, Portugal Cegid Tempo inteiro

**About us **:Come and experience a variety of jobs, join us
Cegid is an international group with over 4,400 employees in more than 20 countries who support professionals in the fields of accounting, payroll and human resources, ERP, taxation and retail.
Cegid designs useful and innovative management solutions for its customers, in order to become their preferred partner by understanding their business and the issues at stake so that customers can turn their challenges into opportunities.
Cegid's values: engage together, be inspired by our customers and always explore.
Every story is different within Cegid, it's up to you to create your own

**Position description**:
**Business Line**:
Information system

**Job title**:
Service Desk Technician F/M/NB

**Type of contract**:
Permanent contract

**Job description**:
The challenge we have for you is to be part of Internal IT, with the mission of ensuring high levels of employee satisfaction regarding the tools and services provided by Cegid.

**The challenges we have for you**

Positioned within the Internal IT Operations Management team, this role's mission is to ensure high levels of employee satisfaction regarding the equipment, tools, and services provided by Cegid.
- Perform Service Desk ticket management, including ticket creation, categorization, assignment, diagnosis, and escalation, ensuring quality record-keeping, follow-up, and compliance with SLAs.
- Ensure antivirus management, guaranteeing protection through the installation, proper functioning, and updating of all computers connected to the PRIMAVERA network.
- Safeguard the availability and quality of both internal and external phone communications.
- Ensure the assignment of access profiles to PRIMAVERA facilities.
- Ensure the proper functioning of equipment and their respective software.
- Provide support for 2nd level tasks, such as backup management or Active Directory activities.

**Profile**:

- Academic background in computer science or a related field.
- Minimum of 3 years of experience in 1st-line support (Service Desk).
- Knowledge in Microsoft Technologies (Office365), Hardware Troubleshooting, Avaya Systems, and Antivirus.
- Intermediate level of proficiency in English (both in expression and comprehension).

Availability for maintenance tasks outside of regular working hours.

**Advantages**:

- Annual bonus based on the achievement of goals;
- Hybrid and flexible work model;
- 25 days of vacation per year;
- Health insurance;
- Access to online learning platforms;
- Opportunities for training and certifications;
- Integration into a dynamic, enthusiastic, and continuously growing team;

**Our recruitment process**:

- A brief 30-minute interview with the recruiter to introduce the position and understand your professional background;
- Technical interview with your future manager for technical validation and a more detailed project presentation;
- A final HR meeting to get to know you even better and help you envision yourself at Cegid.
- Standard process that can be changed/adjusted.

**Languages**:
English (3- Business fluent)

**Position location**:
**Job location**:
Europe, Portugal

**Location**:
Braga

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