Cash Management Client Support Officer

5 meses atrás

Lisboa, Portugal BNP Paribas Tempo inteiro

CASH MANAGEMENT CLIENT SUPPORT OFFICER (JOB NUMBER: 2307CHM15718)

**About the job**
- To be the single point of contact to our Corporate Clients for all their Cash Management requests from the account opening on, ensuring high client satisfaction, while protecting the bank interest

**Your Main Activities Are**
- Provide Corporate and Institutional Banking (CIB) clients with a first line entry point for support in their post-sales and post trade activities
- Maintain a dynamic, interactive and pro-active relationship with the clients and with the internal stakeholders, ranging from Front Office to Back Office and Support Functions
- Manage client's expectations and to be responsible for providing the client with the appropriate answer within a timely manner
- Report and handle any incidents, complaints and claims according to procedures and policies in place

**Profile and Skills to Success**
- Bachelor Degree
- At least 4 years of relevant experience
- Advanced level of English, both written and oral
- Knowledge in CRM tools
- Client focused
- Communication skills, both oral and written
- Organizational skills
- Adaptability
- Analytical ability
- Ability to understand, explain and support change

LI-Hybrid

**Why joining BNP Paribas?**
- ** Leading banking institution**

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees - including more than 145 000 in Europe.
- ** Our presence in Portugal**

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
- ** International reach**

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

- **Retail Banking**, **a division that brings together all of the Group’s retail activities and specialised business lines
- **Investment & Protection Services **t**hat include specialised businesses offering a wide range of savings, investment and protection services.
- **Corporate & Institutional Banking **division that offers tailored financial solutions for corporate and institutional client.
- ** Diversity and Inclusion commitment**
- **Commitment towards work/life balance**

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
- ** Remote Working Conditions**

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.
- In case you are selected for this role, further documentation will be requested to support your hiring process.

**Primary Location**: PT-11-Lisbon

**Job Type**: Standard / Permanent

**Job**: CUSTOMER RELATIONSHIP MANAGEMENT

**Education Level***: Bachelor Degree or equivalent (>= 3 years)

**Experience Level***: At least 3 years

**Schedule**: Full-time

**Entity***: PRT - CIB

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