Cash Management Client Support Senior Officer

5 meses atrás

Lisboa, Portugal BNP Paribas Tempo inteiro

CASH MANAGEMENT CLIENT SUPPORT SENIOR OFFICER (JOB NUMBER: 2304CHM14730)


**About the job**
- To be the single point of contact to our Corporate Clients for all their Cash Management requests from the account opening on, ensuring high client satisfaction, while protecting the bank interest

**Your Main Activities Are**
- Provide BNP Paribas Strategic Large Corporate clients with a first line entry point for support in their cash management issues and queries, in respect to their cash management services and products
- Ensure daily servicing by promoting a positive client experience and answer to daily servicing questions of the client on after sales cash management topics: bank reconciliations, important payments monitoring and technical connectivity issues solving
- Challenge and simplify client requests as well as report incident alerts and elaborate adapted reporting on recurrent issues, while coordinating technical projects related to cash management
- Manage incidents impacting the clients by identifying and alerting the clients, measuring the importance of the impacts, informing and communicating regularly until the end of the issue, creating a post-incident plan and acting according to it
- Analyse on a regular basis the Cash Management activity for the client and create action plans
- Promote “Selfcare” habits to client, as part of the BNP Paribas digitalization project, constantly suggesting and implementing concrete solutions to the service for payment means, channels or cash pooling
- Identify and suggest improvements for internal processes by transversal communication with Back Offices, Business Centers, Cash Management and Compliance, as well as getting involved in continuous improvement of client satisfaction when it comes to quality scores (such as Cash Management NPS) and assisting the client with small implementation matters (services and tools enhancements or assistance on technical issues)
- Be the single point of contact of the client and with every stakeholder of the relationship within the bank, communicating towards the stakeholders, organizing and chairing client meetings and "client team" meetings
- Measure and act on the client’s overall satisfaction of their relationship with any servicing department (MAEL, CSD, CCS, etc.) and be the escalation point of contact on any servicing topic
- Share expertise with the junior team members and be able to provide training to new joiners, as well as be able to manage its own time and provide assistance to other members and team’s management

**Profile and Skills to Success**
- Post-Graduation
- At least 4 years of relevant experience
- Advanced level of English, both written and oral
- Knowledge in
- CRM Tools
- Office Pack (Excel)
- Client Focused
- Communication skills, both oral and written
- Organisational skills
- Adaptability
- Ability to understand, explain and support change
- Analytical Ability

**Why joining BNP Paribas?**
- ** Leading banking institution**

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees - including more than 145 000 in Europe.
- ** Our presence in Portugal**

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
- ** International reach**

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

- **Retail Banking**, a division that brings together all of the Group’s retail activities and specialised business lines
- **Investment & Protection Services **that include specialised businesses offering a wide range of savings, investment and protection services.
- **Corporate & Institutional Banking **division that offers tailored financial solutions for corporate and institutional client.
- ** Diversity and Inclusion commitment**
- ** **Commitment towards work/life balance**

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
- ** Remote Working Conditions**

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid w

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