Italian Application Support

2 semanas atrás

Lisboa, Portugal Alter Solutions Tempo inteiro

Company Description

Job Description

At least 10 years’ experience in a similar position

**Main Responsibilities**:
File transfer team is in charge of delivering the best solution to face business file exchange needs

**Main Activities**:

- Contribute to the analysis about new flow exchange providing the best tech solution
- Implement and/or follow up of new flow coding on Local Platform and central ones
- Support the testing phase until the rollout
- Facilitate the service transition to first level support teams
- Provide 3rd level support as technology experts Contribute to strategic central/ local projects

**Main Tasks**:
Support Tasks
- Perform validation between each environment
- Perform regular reviews of scripts before UAT phase
- Proposes and implement optimizations for the project (can be linked to server configuration, rewrite of scripts)
- Perform a capacity planning for projects at least once a year
- Ease implementation between project team and SQL expert team (production) to smooth work
- Provide support to projects regarding definition of solutions
- Participate on the standardization of practices
- Participate on the validation of migrations done of servers instances
- Participate on the evolution of servers tools
- Provide training for IT staff regarding servers technologies

Incident Management
- Manage incidents according to Service Delivery GITSDE / ITIL Standards / SLA, and in coordination with other teams, including production teams.
- Re-instate services as soon as possible whenever an incident occurs

Problem Management

Identify recurring Issues and service Request and define action plans to reduce them

**Language Skills**:
**English **Expert**

**Italian **Expert**

Qualifications

Additional Information

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